L1 IT Support Engineer

Job Description

As an IT Support Engineer, your main goal is to ensure an excellent end-user experience by maximizing productivity and efficiency. Your responsibilities will involve providing top-notch support services to our employees when they encounter issues or need assistance. You will primarily be responsible for remotely supporting the daily operations of stow's end users across various locations including North Europe (including our HQ), US, and UK.

This role encompasses both first and second line support for both on-campus and remote users. You will be involved in supporting and troubleshooting various endpoints such as laptops, desktops, and mobile phones, as well as Microsoft Office applications including Teams, SharePoint Online, Exchange, and video conferencing.

To excel in this role, you must possess proficiency, organizational skills, and a strong passion for learning about innovative technologies and services. It's important to note that this is a demanding position that may occasionally require work outside regular hours to meet crucial deadlines or support events.

Your Tasks & Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Ensure prompt and efficient resolution of service issues and requests
• Provide technical support across the company (this may be in person or remote).
• Set up accounts for new users.
• Repair and replace equipment, as necessary.
• Test innovative technology.
• Possibly train junior staff.
• Create and maintain a knowledge database and manuals for end-user to minimize the need for support.

Qualifications

• Microsoft Windows 10 & 11 have no secrets for you.
• Experience with Microsoft Teams, Outlook and SharePoint Online.
• Great blend of creative and technical ability is necessary.
• Strong customer service orientation (“Customer first” mindset)
• Flexible, positive, and open minded.
• Enthusiastic to work in an international environment, embracing diverse cultures and countries.
• Able and eager to learn and evolve your skills.
• Driven and enthusiastic team player, who loves to take initiatives.
• Fluent in English; knowledge of additional languages is a plus.

Additional Information

Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.