IT Support & Systems Administrator

Job Description

Hendricks Power Cooperative is now accepting applications for an IT Support & Systems Administrator to join our technology team in Avon, Indiana. Hendricks Power is a rural electric cooperative distributing electric service to members across four counties in west-central Indiana.

Primary Responsibilities:

The IT Support & Systems Administrator plays an important role in supporting employees, maintaining technology systems and helping ensure reliable and secure operations across the Cooperative. This position provides day-to-day technical assistance, setup, troubleshooting and support for technology equipment and software across all departments; administers and secures cloud-based services and resources; maintains system documentation, technology inventory records and technical procedures; assists with disaster recovery and business continuity efforts; supports cybersecurity initiatives through monitoring, employee awareness and security best practices; and participates in technology upgrades, implementations and process improvements. This position requires occasional IT incident response after business hours.

Qualifications

Preferred candidates will possess the qualifications listed below.

Education & Experience

• Bachelor’s degree in Information Technology, Information Systems, Computer Science or related field.
• 3+ years of experience providing PC, network and end-user support.
• 3+ years of experience administering Windows Server and Active Directory environments.
• Experience supporting Microsoft 365 environments, including Exchange, Intune and Entra.
• Familiarity with cybersecurity tools, monitoring or security best practices preferred.
• Demonstrated experience delivering positive customer service and technical support.

Personal & Position Qualifications

• Ability to clearly communicate technical information.  
• Strong troubleshooting, decision-making and problem-solving skills.
• Demonstrated professionalism and strong work ethic.
• Self-motivated with the ability to work both independently and collaboratively in a team environment.
• Ability to occasionally push, pull, lift, carry, move up to 30 pounds.
• Demonstrated ability to handle confidential information with discretion and integrity
• Advanced proficiency and acumen with technology hardware and software.

Additional Information

The ideal candidate enjoys problem solving, providing excellent customer service and working with a variety of technologies including cloud systems, end-user devices and cybersecurity tools. Standard office hours are 7:30am – 4:30pm Monday through Friday.

Interested and potentially qualified applicants apply at:

https://careers.smartrecruiters.com/WabashValleyPowerAlliance/hendricks-power. No phone calls please. If you have any questions, please email [email protected].

All your information will be kept confidential according to EEO guidelines.