Business Support Representative

Job Description

Role Overview

This role operates as part of Quadient’s helpdesk and service support function, serving as the first line of support for internal customers experiencing service or remote issues. The position plays a key role in ensuring efficient field operations and high internal customer satisfaction through effective coordination, communication, and support.

Depending on business needs, responsibilities may span customer support, dispatching, service administration, or service analytics.

Key Responsibilities

Customer & Service Support

• Serve as the primary point of contact for internal customer inquiries and service requests
• Manage inbound and outbound communications to ensure timely resolution of issues
• Support overall internal customer satisfaction through professional and responsive service

Dispatch & Coordination

• Schedule and coordinate service activities with field technicians
• Ensure jobs are assigned based on contract entitlements and service priorities
• Manage a high volume of service requests while maintaining accuracy and efficiency

Qualifications

• Entry-level role; prior experience in customer service, operations, or support is a plus
• Basic understanding of business tools and processes preferred
• Technical training is helpful but not required

• What You Bring

• Strong customer service and communication skills
• Ability to manage routine tasks efficiently while handling occasional exceptions
• High level of organization and attention to detail
• Comfort working in a structured environment with defined processes
• Ability to collaborate with technical teams and business stakeholders

Additional Information

Why This Role Matters

This position is critical to ensuring that Quadient delivers a reliable, responsive, and high-quality service experience, while supporting the effectiveness of our field teams and overall service operations.

Why Join Us

• Be part of a collaborative, customer-first organization
• Gain exposure to service operations, analytics, and field support
• Opportunity to grow into roles across operations, analytics, or service leadership

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.