Amazon Vendor Central Operations Specialist

Role Overview

We are seeking a highly analytical and detail-oriented Operations Specialist to serve as the primary execution owner for our Amazon Vendor Central AVS/Spark account, fully taking over the responsibilities typically handled by an AVS CSM while also supporting core 1P Vendor Central operational tasks.

This role is responsible for end-to-end execution across Amazon retail operations, ensuring strong performance in inventory, orders, issue resolution, and retail readiness. Training on Vendor Central can be provided.

Primary Goal

Fully execute AVS CSM responsibilities while supporting Vendor Central 1P operations to maximize Amazon retail performance, improve Net PPM, and maintain strong instock and operational health across the account.

Top Responsibilities

• Own and execute all AVS CSM-type responsibilities (case management, issue escalation, performance tracking, and Amazon coordination)

• Manage Vendor Central 1P operations including PO tracking, shortages, chargebacks, and operational issue resolution

• Maintain high instock performance through forecasting coordination and supply chain follow-up

• Serve as the primary point of contact between Amazon (AVS/Vendor Support) and internal teams

• Track, analyze, and report key performance metrics (instock %, Net PPM, revenue, chargebacks)

• Ensure accurate and timely execution of all Amazon-related operational tasks

• Proactively identify and resolve account issues before they impact performance

Key Challenges

• Acting as the de facto AVS CSM without Amazon-side ownership/control

• Managing both strategic AVS execution and tactical 1P operational workload

• Navigating slow Amazon support response times and fragmented communication

• Maintaining instock levels despite forecast variability and supply chain delays

• Resolving chargebacks, shortages, and data inconsistencies

• Managing delays in internal inputs (especially common in foodservice brands)

Required Skills & Experience

• Strong analytical skills with advanced Excel/Google Sheets ability

• Experience in operations, supply chain, logistics, or eCommerce support

• High attention to detail with strong process discipline

• Excellent written communication skills

• Ability to work independently and manage multiple parallel workflows

• Strong ownership mindset with ability to drive tasks end-to-end

• Fast learner with ability to quickly adapt to Amazon systems

Preferred (Not Required) Experience

• Prior Amazon Vendor Central or Seller Central experience

• Exposure to AVS, retail media, or Amazon vendor programs

• Background in supply chain, finance, or operations roles

• Experience supporting US-based clients remotely

Traits for Success

• Analytical

• Ownership-driven

• Detail-oriented

• Persistent follow-through

• Process-oriented

• Proactive problem solver

• Strong communicator

• Calm under pressure

• Independent operator

What We Do Not Require

• Prior Amazon experience

• AVS or Amazon program expertise

• Advertising/PPC experience

• Industry-specific (foodservice) background

• Enterprise account management experience