Technical Author

Job Description

A bit about the team and what you’ll deliver...

We are entering the next phase of our documentation journey, moving to a modern Docs-as-Code model that creates a single source of truth for the Trustonic Telecoms SaaS Platform. We are looking for a Technical Author who will will play a key role within the global Product team, working closely with Product Management and Engineering from the very start of the product lifecycle. Documentation is treated as a core product deliverable — ensuring customers, internal teams, and our partner network always have access to accurate, trusted, and up-to-date information.

This is an opportunity to help shape how documentation is created, maintained, and consumed across a fast-moving global platform business. You will help transition legacy content into structured Markdown repositories, close documentation gaps with high-quality technical content, and embed documentation into modern product development workflows.

The content you create will support AI-driven querying, internal knowledge systems, and multi-format outputs across both customer-facing and internal environments. Working closely with Product, Engineering, Support, Delivery, and Commercial teams, you will ensure documentation remains scalable, maintainable, and aligned with the evolution of the platform.

As the Technical Author, you will:

Documentation ownership & delivery

• Own and maintain technical documentation using a Docs-as-Code approach
• Migrate existing and legacy documentation into a structured Markdown knowledgebase
• Create clear, accurate, and maintainable documentation where gaps exist
• Ensure documentation is delivered alongside platform features and releases — not after them
• Maintain a single source of truth for documentation as the platform evolves

Collaboration & product integration

• Work closely with Product, Engineering, Support, Delivery, and Commercial teams to capture and validate content
• Engage early in the product development lifecycle to ensure documentation requirements are embedded from the outset
• Support real-world customer, partner, sales, and delivery use cases through practical, accessible documentation
• Collaborate directly with engineers and technical stakeholders to simplify complex concepts into usable content

Knowledge management & scalability

• Structure documentation to support AI-assisted querying, reuse, and automated outputs
• Help improve the visibility, accessibility, and consistency of technical information across the business
• Contribute to scalable documentation processes, standards, and workflows
• Support the evolution of documentation tooling, repositories, and publishing practices

Commercial & operational support

• Use Aha! Ideas to capture, prioritise, and track documentation needs raised by field-based commercial teams
• Ensure documentation supports customer onboarding, operational delivery, support processes, and partner enablement
• Contribute to improving the overall customer and internal user experience through better knowledge accessibility

Who you are...

• A clear and structured communicator who enjoys turning technical complexity into accessible content
• Collaborative and comfortable working across Product, Engineering, Commercial, and Support teams
• Highly organised, detail-oriented, and proactive in identifying documentation gaps and improvements
• Comfortable operating in a fast-moving, distributed, and evolving environment
• Curious and solutions-focused, with a strong sense of ownership and accountability
• Adaptable and able to balance multiple priorities while maintaining quality and consistency

What makes you, you...

Experience

• Experience working as a Technical Author or Technical Writer within a SaaS, platform, or technical environment
• Hands-on experience working with Markdown language and modern writing and authoring tools
• Experience collaborating directly with engineers, product managers, and technical stakeholders and working effectively within distributed or remote teams
• Experience creating structured technical documentation for both internal and external audiences

Desirable

• Experience documenting telecoms, device management, or security solutions
• Familiarity with Docs-as-Code tooling, version control systems, or documentation pipelines
• Experience supporting documentation needs for sales, partner, or field-based commercial teams

Knowledge

• Understanding of modern technical documentation practices and structured content management
• Awareness of documentation workflows within Agile or product-led environments
• Understanding of how documentation supports customer success, operational delivery, and product adoption
• Awareness of AI-assisted knowledge management and reusable content structures

Skills

• Excellent written communication and technical writing skills
• Ability to simplify complex technical concepts into clear, user-friendly documentation
• Strong stakeholder collaboration and relationship management skills
• Ability to work independently while contributing effectively within cross-functional teams
• Strong attention to detail and commitment to documentation quality and accuracy
• Ability to prioritise effectively in a fast-paced, evolving environment

Additional Information

What we can provide you in return for your investment...

Competitive compensation

• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.

Financial security & wellbeing

• Immediate participation in our pension scheme.
• Private medical insurance for you and your family from day one.
• Income protection and life insurance for peace of mind.

Flexibility & work-life balance

• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit—take the time you need, when you need it.
• Support for volunteering and causes that matter to you.

Growth & development

• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.

Inclusive, supportive culture

• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.

Impact & purpose

• The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives.

#LI-Remote

Trustonic is an equal opportunity employer.  We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.