Executive - Front Office & Travel Desk

Job Description

Job Role: Executive - Front Office & Travel Desk 

Reports to: Head – Corporate Services

Job Overview: The role will be responsible for managing end-to-end travel arrangements along with front desk operations and administrative coordination. This role requires a professional who can efficiently handle travel logistics, visa coordination, visitor management, and stakeholder coordination while ensuring a seamless experience for employees and guests.

Responsibilities and Duties:

Travel Management & Coordination

• Coordinate and manage domestic and international travel arrangements, including flight bookings, accommodation, and local transportation.
• Handle visa processing and related documentation for employees and international visitors.
• Liaise with travel vendors and agencies to ensure cost-effective and timely travel arrangements.

Accommodation & Guest Relations

• Manage hotel bookings, guest house arrangements, and visitor accommodation.
• Ensure smooth and professional experience for visiting clients, delegates, and employees.
• Coordinate all necessary arrangements for guest visits, including logistics and hospitality.

Front Office Operations

• Serve as the first point of contact for visitors and incoming communication.
• Manage front desk operations, including handling calls, emails, and walk-in queries.
• Oversee meeting room scheduling and allocation.
• Maintain visitor records in compliance with organizational protocols.

         Administrative Coordination

• Collaborate with internal teams and stakeholders for travel and administrative requirements.
• Coordinate with vendors for travel, hospitality, and related services.
• Support general administrative activities as assigned.

MIS & Reporting

• Maintain accurate travel and administrative records and reports.
• Track travel expenses, vendor invoices, and booking details.
• Provide periodic MIS reports to the reporting manager.

Qualifications

Education and Experience:

• Bachelor’s degree in any discipline
• Preferred: Degree or certification in Travel & Tourism / Hospitality Management
• Minimum 3+ years of relevant experience in travel desk, front office, or administrative roles
• Prior experience in handling travel bookings, visa coordination, and guest management will be preferred.

Additional Information

Required Skills and Abilities:

• Strong verbal & written communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency in MS Office (Excel, Word, Outlook)
• Working knowledge of travel coordination and visa processes
• High level of professionalism and customer orientation