Field Service Engineer

Job Description

We're looking for a detail-oriented and efficient Field Service Engineer to join our team . In this role, you will be responsible for delivering exceptional on-site technical support and maintenance services to our valued customers throughout the region. As a Field Service Engineer, you will combine technical expertise with strong customer service skills to ensure optimal equipment performance and customer satisfaction.

• Diagnose, troubleshoot, and repair equipment and systems at customer locations 
• Perform preventive maintenance and routine inspections to ensure equipment operates at peak performance
• Respond promptly to service calls and emergency requests, prioritizing issues based on severity
• Document all service activities, repairs, and customer interactions in detail using service management software
• Provide clear technical explanations to customers and offer recommendations for equipment optimization
• Collaborate with the technical support team to resolve complex issues and escalate problems when necessary
• Maintain accurate records of parts inventory and submit timely reports on service completion
• Travel efficiently within the assigned zone to meet scheduled appointments and service commitments
• Adhere to safety protocols and company procedures during all field service activities
• Contribute to continuous improvement by providing feedback on equipment performance and customer needs
• Taking responsibility for personal warehouse/stock.
• Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
• Attending all necessary Anton Paar service trainings for the relevant product lines.
• Substituting for other Field Service Engineers within the country.

Qualifications

• Graduate in Engineering or equivalent.
• One to Three years’ experience in Hardware support or repair work.
• One to Three years in customer facing role.
• High technical and analytical problem-solving skills.
• Exceptional customer service skills.
• Fluency in English.
• Must maintain a current and valid driver’s license.

Additional Information

We Offer:

• Competitive salary, Corporate bonuses
• Attractive benefits package exceeding legal requirements.
• Work tools 
• Ongoing training on our product lines.
• Opportunities for development both nationally and internationally.