Job Description

WHAT YOU GET TO DO

Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling
Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings
Provide exceptional customer service by addressing inquiries promptly and efficiently
Troubleshoot and resolve technical issues related to the Equator platform
Conduct product demonstrations to showcase the benefits of Equator's services
Maintain accurate customer records and update information in the CRM system
Collaborate with the sales team to identify potential upselling opportunities
Assist in the development and implementation of sales strategies to increase customer retention
Generate and qualify leads
Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
Stay up-to-date with industry trends, competitor offerings, and Equator's product updates
Participate in ongoing training to enhance product knowledge and customer service skills

Qualifications

Any Graduate with +3 years experience in sales support job preferred from Mortgage Domain.
Hands on experience in using software applications.

WHAT ABOUT YOU? You have...

A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals
Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations
Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)

Senior Specialist Sales Support