Customer Care Specialist (f/m/div.)

Job Description

Key Responsibilities

• Developing and maintaining strong relationships with assigned key customers (senior stakeholders) to build trust and partnership.
• Identify new business opportunities, strengthen existing relationships, and ensure customer satisfaction while
• This role serves as the primary liaison between customers and internal teams to ensure successful delivery of tailored electronic manufacturing solutions that meet client requirements in terms of quality, cost, and delivery.
• Monitoring performance of the key accounts: revenue, margin, customer satisfaction, risk, forecasting.
• Strong sales and negotiation skills (commercial acumen). Ability to analyse customer data, market/industry trends, account performance metrics. Familiarity with CRM systems, account-planning tools, perhaps technical knowledge of your industry (especially in electronics) so you can engage with customer’s technical stakeholders.
• Good project- and process-coordination skills, particularly across internal functions (engineering, supply chain, etc).

Qualifications

What distinguishes you:

Required Skills & Competencies

• Often a Bachelor’s degree in Business, Sales, Engineering or related field; for more technical industries like electronics, an engineering background or strong technical familiarity is a plus.
• Several years’ experience in sales/accounts/internal business development – typically 4-5 years or more before entering a full KAM role.
• Excellent communication, ability to build relationships at senior levels both at the customer and internally;
• Strategic mindset: seeing the broader customer business and how your company can add value over time rather than just transactional selling.
• Customer-oriented, problem-solving mindset, resilience when handling complex, long-term relationships.
• Organisation and planning: managing a portfolio of tasks, account plans, multiple stakeholders, deadlines
• Career progression: e.g., Account Executive → Key Account;

Additional Information

Keenfinity Salary Range

Annual Gross Salary of 29 000 - 35 000 € (depending on experience) + equity

Keenfinity benefits includes:

⚖️ Flexible work conditions

🧑‍⚕️ Health insurance and medical office on site (nutrition, psychology, physiotherapy and general clinic)

🍽️ Canteen

🅿️ Free parking lot

🏋️ Sports and health related activities (gym) 

📚 Training opportunities (i.e., technical training, foreign languages training) & certifications

📈 Opportunities for career progression and continuous professional development

🌐 Exchange with colleagues around the world

💲 Access to great discounts in partnerships and products

🌍All our positions are open to people with disability

___

At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology. 

We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self. 

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.