Forward Deployed Engineer | $120K-$150K + Hybrid + Equity | AI-Based Outage Intelligence Company

Job Description

The Forward Deployed Engineer will work across Engineering, Customer Success, and customer-facing initiatives to solve technical problems, build automation, improve operational workflows, and accelerate customer success.

You may spend one part of your day helping a customer integrate with the platform, another part improving internal tooling, and another part deploying improvements directly into production.

The ideal candidate takes pride in solving problems without being asked.

Responsibilities

• Build and deploy production-ready solutions inside the core platform.

• Develop internal tools and automation that improve operations.

• Support customer API integrations and onboarding efforts.

• Partner with Customer Success to solve technical customer challenges.

• Work directly with customers during implementation and technical discovery calls.

• Improve onboarding processes.

• Identify recurring problems and proactively build scalable solutions.

• Collaborate closely with engineering leadership on product improvements.

• Troubleshoot issues across infrastructure, backend systems, and customer environments.

Qualifications

• 3-5+ years of back-end software engineering experience.

• Strong Python development experience is preferred.

• Experience working within production systems and live customer environments.

• Ability to quickly understand unfamiliar codebases and contribute independently.

• Startup experience.

• Experience building APIs, backend services, automation, or internal tooling.

• Comfortable working directly with customers and non-technical stakeholders.

• Highly proactive with strong ownership mentality.

Nice to Have

• Asynchronous Python.

• RabbitMQ or messaging systems.

• Distributed systems.

• Large-scale data pipelines.

• Infrastructure or SRE experience.

Interview Process

• SaaS Talent Interview

• Coding Challenge

• Technical Interview with Engineering Team

• Final Onsite Interview with Leadership Team

Additional Information

About SaaS Talent

SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.

Reach out to us at www.saas-talent.com to learn more about how we can help you.

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