Job Description
We are seeking a highly skilled IT Support Technician to provide technical assistance and support for hardware, software, and network related issues across the organization. The ideal candidate will be responsible for troubleshooting IT problems, maintaining systems, and ensuring smooth day to day operations for end users. This role requires expertise in Microsoft Azure, cloud infrastructure, and IT security best practices.
What you will do...
- Provide first-line technical support to employees by diagnosing and resolving hardware, software, and network-related issues.
- Install, configure, and maintain computers, printers, mobile devices, and other IT equipment to ensure optimal performance.
- Monitor and maintain IT infrastructure, including servers, networks, and security systems, with a focus on Microsoft Azure cloud services.
- Manage Azure Active Directory (Azure AD) for user account provisioning, access controls, and security policies.
- Assist with user account management, including password resets, access requests, and system configurations.
- Respond to IT service requests and incidents in a timely manner, ensuring minimal disruption to operations.
- Perform system updates, patches, and software installations to maintain security and efficiency.
- Assist in IT asset inventory management, tracking and documenting IT equipment and licenses.
- Support remote employees by troubleshooting VPN, cloud-based systems, and remote desktop environments.
- Collaborate with the IT team on projects, upgrades, and implementation of new technologies, particularly Azure-based solutions.
- Implement Azure security best practices, including role-based access control (RBAC), identity protection, and endpoint security.
- Provide user training and guidance on IT best practices, cloud-based collaboration tools, and security protocols.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 3 years minimum of experience in IT support, helpdesk, or technical support roles.
- Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
- Hands-on experience with Microsoft Azure administration, including Azure AD, virtual machines, and cloud security.
- Strong knowledge of Active Directory, Office 365, networking protocols, and cloud-based services.
- Familiarity with ticketing systems and IT service management frameworks (e.g., ITIL).
- Knowledge of cybersecurity best practices, firewalls, and endpoint security.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills, customer service orientation, and excellent communication abilities.
Additional Information
What you will experience…
- A fast-paced, collaborative, and purpose-driven team environment that empowers you to thrive and grow.
- Opportunities to shape the voice of a global tech brand while working alongside innovative leaders.
- Professional development and leadership support to sharpen your expertise.
- Competitive compensation and a full suite of benefits, including health and wellness programs, and generous paid time off (vacation days, holidays, and birthday leave).
- A culture that values transparency, creativity, and continuous learning.
Other open roles at CAVISTA(6)
Your Exciting Opportunity For A Rewarding Career Operating in the United States, Nigeria, India and the Philippines, Cavista’s mission is to empower the world’s best technology solutions. Through world-class consultation, innovative IT solutions and personalized client services, Cavista increases operational efficiency for organizations of all sizes. We're seeking talented individuals interested in a challenging and rewarding career. We're looking for the best and brightest, the forward-thinkers and problem-solvers who want a chance to change the world. The Cavista Way Cavista is committed to treating every employee as an individual, respecting their dignity and recognizing their merit. Our work environment encourages innovation, thinking outside the box and being entrepreneurial in thoughts and actions. Employees are an integral part of the company’s success, and take pride in creating their own ideal work environment. Cavista operates from offices in Nigeria, India and the Philippines. Our Global Partner Cavista is a global partner of Axxess, the leading innovator in home healthcare technology around the world. With individuals from more than 40 countries, Axxess sets the standard for operational excellence in a diverse and inclusive environment. Fostering an award-winning culture that encourages success by meeting needs and solving challenges has been the key to its rapid growth since it was founded.
Key team members
Harish Chandrashekhar
Neeraj Sharma
Pratik Shah
Katlego Matlhodi Arnone
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