Customer Account Supervisor (English Support)

Job Description

The ideal candidate will possess a strong desire and passion to lead, coach, and develop others. This includes identifying development areas that will facilitate the progression of advisors and their day-to-day performance. Collaboration is essential, alongside the ability to demonstrate adaptability and a willingness to embrace new tasks within this diverse role.

A comprehensive knowledge of development and Customer Support processes and procedures is highly desirable.

The position is full-time, and the successful applicant will be required to work any four days on a 10 hour shift, between the hours of 07:00 and 08:00 the next day (this may change if needed

Qualifications

• Leading and developing advisors through effective coaching and mentoring.
• Enhancing the customer journey through strategic departmental development.
• Analysing customer feedback and performance metrics to identify areas for enhancement.
• Being an escalation point for Advisors regarding process queries.
• Supporting the ongoing management of the department and collaborating with other teams to ensure seamless operations.
• Fostering a positive team culture that encourages collaboration and high performance

Additional Information

• Extensive attention to detail.
• Proven ability to work on your own initiative and maintain high standards under pressure.
• Excellent written and verbal communication skills, with the ability to interact clearly and concisely with peers and senior management.
• Passion for coaching and developing others.
• Advanced analytical skills to interpret performance data and drive improvements.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Strong problem-solving skills and a customer-centric approach.
• Experience in handling escalated customer inquiries and issues.

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.