### Job Brief

We are looking for a proactive and people-oriented Operations Associate to support Driver Partner performance and service quality on the platform. In this role, you will investigate disputes, conduct coaching calls, and work closely with Driver Partners to ensure compliance with platform policies and service standards.

This role is ideal for someone who enjoys problem-solving, communicating with people, and making fair decisions in a fast-paced operational environment

### What you’ll do

Support daily driver operations through administrative processing, tracker updates, and process improvements

Conduct coaching calls with Driver Partners who have breached platform policies

Enforce platform, service, and safety standards where required

Handle driver enquiries and operational requests via walk-in, email, chat, and internal platforms

Ensure cases are processed in accordance with internal SOPs and required timelines

Maintain accurate case records, documentation, and system updates

Escalate operational issues appropriately and follow through until resolution

### What we seek

Diploma or equivalent qualification

Comfortable using Microsoft Excel, Google Sheets, and other online systems

Effective bilingual communication skills in English and a Mother Tongue language, with the ability to support Driver Partners in their preferred language.

Strong communication and problem-solving skills

Able to handle difficult conversations professionally and confidently

Detail-oriented, organised, and able to follow processes with good understanding of operational requirements.

Adaptable and able to work in a fast-paced environment

Driver Operation Associate (Driver Management)

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