IT Support Engineer

Job Description

This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.

• Provide telephone and email support for internal users
• Microsoft365 User Administration
• Starters / Movers / Leavers Process
• Backup administration and testing
• Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
• Document new and update existing IT procedures
• Assist with projects of all sizes including technology infrastructure and software projects
• Overall management and responsibility for the efficient handling of support requests
• The ability to conduct and participate in client meetings / system demonstrations
• Remote support for clients regardless of location
• Software installation, desktop imaging, software inventory and monitoring
• Configuration and installation of physical and virtual servers
• Administration and configuration of Cisco Networking devices. (Switches / Firewalls)

Qualifications

• A minimum of 3 years’ experience providing 2nd and 3rd line IT support
• A professional approach with excellent communication and interpersonal skills
• Strong experience installing, supporting, and troubleshooting:
  • Windows 11
  • Microsoft 365 and Exchange
  • Active Directory
  • Networking technologies including DNS, DHCP, and TCP/IP
  • VMware and Hyper-V
  • Remote access tools
  • Mobile device configuration and support (iPhone/iPad)
• The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
• The ability to accurately understand and interpret customer requirements
• Excellent time management skills with the ability to prioritise and manage workloads independently

Additional Information

• 22 days holiday (increasing to 25 days after 1 years service and with length of service) 
• Free onsite gym
• Free breakfast and lunches in our onsite canteen "The Hangar"
• Cycle to work scheme
• Private healthcare and pension
• 2x "Giving back" charitable days per annum