Flight Representative Manager

Job Description

The Flight Representative will be responsible for the end-to-end delivery of all flight representation services in Madrid, ensuring seamless coordination and premium service standards for passengers, crew, and operational partners.

This is a hands-on operational role requiring flexibility, excellent communication skills, and the ability to manage multiple priorities while maintaining the highest standards of professionalism and discretion.

Key Responsibilities

• Manage and oversee assigned flight movements in Madrid
• Act as the primary point of contact for passengers, crew, FBOs, and handling agents
• Deliver exceptional service to HNW and UHNW clientele
• Coordinate passenger arrivals, departures, baggage handling, and aircraft turnaround
• Resolve operational issues quickly and efficiently in real time
• Build and maintain strong relationships with airport stakeholders, FBOs, and operational partners
• Maintain close communication with the ACS operations team on all Madrid flight activity
• Provide real-time updates on delays, schedule changes, or operational issues
• Submit post-flight operational feedback and reporting
• Maintain accurate tracking of all Madrid flight representation activity
• Manage personal schedule in line with operational requirements
• Remain flexible and available across varying hours, including weekends and holidays
• Maintain exceptional personal presentation and professionalism
• Operate with complete discretion and confidentiality
• Support the development of the Madrid and wider Spain flight representation network

Qualifications

Skills & Experience Required

Essential:

• Fluent in both Spanish and English
• Experience working with HNW/UHNW clients
• Strong organisational and time management skills
• Excellent communication and interpersonal abilities
• Calm and solutions-focused under pressure
• Flexible and adaptable mindset
• Ability to work independently and take ownership of responsibilities

Preferred:

•  Previous experience in aviation, airport operations, FBOs, private aviation, VIP services, or luxury hospitality
• Experience working in operational or client-facing airport environments

Working Pattern

• Flexible, flight-driven schedule
• Includes weekends, evenings, and irregular hours
• Combination of office-based work and airport/FBO operations

Additional Information

WHAT IS IN IT FOR YOU

Career Progression

This role offers a clear progression path into a future Spain Flight Representative Manager position overseeing operations across Madrid, Barcelona, Malaga, Palma, and Ibiza.

• 23 working days of vacation per year
• 45,000 EUR salary per year

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Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.