Front Desk Agent

Job Description

Effectively check guests into and out of the resort by performing the following duties.

As a Front Desk Agent, you will: 

• Greet, register, and assign rooms to guests.
• Issue room key and escort instructions to Bellhop.
• Date stamps, sorts, and racks incoming mail and messages.
• Transmit and receive telephone messages.
• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests' accounts.
• Compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Post charges such as room, food, liquor, or telephone, to ledger.
• Make restaurant, transportation, or entertainment reservation, and arranges for tours.
• Assist guests with deposit of guests' valuables in hotel safe or safe deposit box.
• Nightly bucket checks
• Able to listen and find solutions to guests problems

Qualifications

• Previous experience in customer service or hospitality preferred but not required
• Experience handling cash, credit card transactions, or using a point-of-sale system is helpful
• While performing the duties of this job, the Team Member must occasionally lift and/or move up to 10 pounds and be able to regularly lift, pull, push and or/move up to 10 pounds.
• Must be able to stand and walk for up to eight (8) hours.
• Comfortable using phones and basic computer systems
• Additional hospitality or customer service training is a plus

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.