Industry leader? Well, how about an industry creator?!
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As the Billing Specialist in one of the best SaaS companies, you will play a critical role in our Order-to-Cash (O2C) cycle, working alongside our robust global teams and supporting our enterprise customers worldwide. You will participate in the improvement of our billing processes, making them more efficient and automated.
** This position is temporary for a duration of 12 months, with an option to extend
### What You'll Own
Generate multi-currency invoices and credit memos and manage Billing master data in
accordance with complex SaaS agreements.
Act as a focal point for billing inquiries, providing professional and timely support to external
customers and global internal teams (Sales, Order Management, Collections, etc.).
Monitor customer account balances, analyse statements, and proactively resolve financial
inconsistencies or disputes.
Serve as a key stakeholder in billing system integrations, assisting with discovery, testing, and
implementation.
Ensure all actions comply with finance policies while actively contributing to team initiatives to
improve data flows and automate billing operations.
### What You Need to Succeed
Proven experience as a Billing Specialist or Analyst – A significant advantage.
2+ years of experience in Billing, Order Management, Deal Desk, or Collections within a
global B2B SaaS company.
Experience with ERP systems (NetSuite or other) and Salesforce.
High proficiency in Excel (VLOOKUP, Pivot Tables) – An advantage.
Strong understanding of basic accounting principles and the Order-to-Cash (O2C) process.
Fluent English (written and verbal) with the flexibility to support global time zones in a hybrid
setup.
Outstanding attention to detail, a customer-centric approach, and a strong team-player
mindset.
