Service Manager

Job Description

Are you a hands-on leader who thrives where technology, operations, and people come together? Step into a pivotal role at Oslo Gardermoen Airport and take the lead for a team responsible for keeping a state-of-the-art baggage handling system running around the clock.

This is your opportunity to take ownership of a mission-critical operation, influence performance and customer satisfaction, and work with cutting-edge technology in an international environment. If you're driven by responsibility, collaboration, and continuous improvement, this role offers the platform to make a real impact every day.

The job
As our new Service Manager, you are responsible for the service delivery and BEUMER Group's service organization at Oslo Gardermoen Airport consisting of 20-25 colleagues – all collaborating to keep the baggage system running 24/7/365.

Your primary responsibility is to secure an efficient and profitable operation of the site and secure a high level of customer satisfaction. More specifically, the tasks include but are not limited to:

• Customer relation and client coordination
• Ensure service-level agreements (SLAs) are met
• Liaise with clients and internal teams to resolve escalations
• Support the implementation of new service concepts and contracts
• Monitor service quality and initiate improvements
• Planning of resources and ensuring that our competence sheet is updated
• Finance including budget and reporting

Your profile
With your structured approach, you navigate complex situations, calmly and clearly finding solutions to ensure progress and the best possible solutions. You lead by example and motivate your employees recognizing that the best results and solutions are created by teamwork. Moreover, you bring the following qualifications to the job:

• Preferably a technical education
• Management experience in technical service
• Experience in customer handling
• Financial and commercial understanding
• Solid IT skills and experience with CRM
• Fluency in English and Norwegian

Interested?
If you have any questions regarding this position, please contact O&M Manager, Scandinavia Tom Petersen on +45 2063 8555.

BEUMER Group
Conveying, loading, palletising, packing, sortation and distribution – BEUMER Group is a leader within the development and manufacture of high-technological intralogistics systems for global markets. Our employees stand out from others thanks to their ability to supply innovative solutions to our customers. They can do this because they know the industry and are passionate about continuously developing and expanding their knowledge. We support these high standards through teamwork, mutual respect and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.