Delivery Specialist Supervisor

Job Description

You will report to the Supply Chain Service Manager and oversee the safe, efficient execution of 20,000+ annual shipments across multiple transportation modes. The role is accountable for meeting delivery requirements while managing over $20M in annual truck spend. You will also lead and develop a team of Delivery Specialists supporting Tessenderlo Kerley’s business units.

What we need from you:

• Develop and maintain a reliable, cost-efficient, and safety-focused carrier network to support ongoing and future logistics needs.
• Coordinate daily communication with plants, terminals, inventory control, and customer service to ensure accurate and timely delivery execution.
• Partner with supply chain and business units to confirm inventory availability and align transportation with operational demand.
• Ensure compliance with all safety policies, DOT and government (49 CFR) regulations, and company requirements, including proper documentation.
• Supervise and support Delivery Specialists, driving cost reduction initiatives while maintaining high service levels.
• Oversee dispatch, load scheduling, and rate negotiation to optimize transportation efficiency and cost performance.
• Collaborate with IT and external vendors to enhance logistics systems, tools, and operational visibility.
• Reinforce a strong safety culture in partnership with HS&E across all logistics activities.
• Manage carrier relationships, including performance monitoring, issue resolution, and annual service reviews.
• Deliver responsive, high-quality service by addressing transportation inquiries and resolving issues in a timely manner.
• Support sustainability goals by improving transportation efficiency and reducing environmental impact.
• Implement standardized processes for effective issue resolution and customer satisfaction.
• Utilize data and metrics to optimize fleet utilization and third-party carrier selection based on cost and service.
• Establish and track KPIs to ensure consistent execution, productivity, and on-time performance.
• Evaluate operational challenges, analyze data, and implement practical solutions to improve performance.
• Assist in developing training and cross-training programs to strengthen team capability and ensure coverage.

Qualifications

• Bachelor’s degree or equivalent practical business experience
• Working knowledge of DOT and government regulations (CFR 49) and NMFC standards
• 10+ years of transportation experience; liquid bulk preferred
• Leads by example in day-to-day operations while consistently performing under pressure
• Trains, coaches, and develops team members across varying skill levels
• Strong communication, listening, and negotiation skills with carriers, vendors, and internal teams
• Analyzes supply chain operations and drives practical, continuous improvements
• Sets high performance standards and ensures consistent execution across the team
• Promotes accountability and ownership to meet service, safety, and cost targets
• Advanced proficiency in Microsoft Office, particularly Excel for operational tracking and reporting

Additional Information

Why join Tessenderlo Kerley:

• Work/life balance
• Fun and rewarding environment
• Learning, development and teamwork
• Community involvement/outreach
• Challenging and meaningful work

Benefits & Rewards:

• Medical-Dental-Vision-Prescription (low employee premiums!)
• 401(k) plan with dollar-for-dollar matching, up to the first 5% of employee contribution
• 401(k) Company Retirement Contribution at year-end at up to 4% of annual base salary
• Short-Term Incentive awards based on measured performance criteria
• Life Insurance – 2x Annual Base Salary
• Paid vacation and sick time, and 10 paid holidays per year
• Tuition Reimbursement - up to $5,000 per calendar year (non-taxable)
• Adoption Assistance - up to $7,500 in reimbursement assistance
• Childbearing and parental leave 
• Business Travel Life & Accident Insurance
• Flexible Spending Account
• Telemedicine program - for you and your dependents
• Long-Term Disability insurance
• Company referral program

Tessenderlo Kerley, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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