Service Support Specialist

Job Description

Evolution is looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.  

Your duties will be:

• Ensuring that all tables are operational without interruptions.
• Ensuring the appropriate number of staff are present for each shift.
• Identifying and resolving all game irregularities due to dealer mistakes, software issues, or any other reason.
• Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity.
• Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game.
• Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary.
• Work with internal systems (JIRA, TTS, WIKI, etc.)
• Recording all events related to major incidents in TTS/SST and producing post-resolution incident reports.
• Manage ad-hoc situations which may occur on the shift in an appropriate manner to still be able to deliver all products.
• Administrative duties - scheduling, reporting, organizing the daily processes according to the internal policies and procedures.
• Management and assistance to Game Presenters and Shufflers with functional responsibilities.
• Leadership, training, development of the Game Presenters and Shufflers based on needs.

Qualifications

• Excellent English spoken and written language skills.
• Ability to work any type of shifts and to work full time and/or shift schedule.
• Ability to make managerial decisions.
• Strong interpersonal skills, soft skills (analytical/multi-tasking/high sense of responsibility/etc.)
• Ability to maintain strict confidentiality, high sense of urgency and result-oriented attitude.
• Attentive to details and high level of stress resistance.
• Approachable, energetic, and able to work under pressure.
• Good understanding of the company.
• Good level of computer literacy, more specifically of the Office package.

Additional Information

We offer:

• Competitive remuneration package.
• Comprehensive training.
• Professional and personal development – Evolution is in a hyper-growth phase and offers multiple. career opportunities for high-performing and ambitious talent.
• Dynamic working environment.
• Unique opportunity to gain extensive experience.
• Wide exposure to business.
• A friendly working environment.
• Salary starting from 7.80 EUR per hour + bonus + M&W.

If you are interested, please apply by adding your CV and Motivation letter in English!