Customer Success Manager - Senior (T Cloud Public ) REF4477F

Job Description

Your Key Responsibilities

As a Customer Success Manager for T Cloud Public, you will:

• Be the go-to T Cloud Public expert, leveraging your cloud expertise to provide customers with reliable guidance and drive business growth.
• Offer tailored advice to customers, assisting with their first-time use of TCP or enhancing their ongoing cloud performance through consumption growth and upselling strategies.
• Proactively engage customers to prevent churn, using analytical insights and management expertise to ensure satisfaction and success.
• Leverage technical know-how to improve both customer satisfaction and organizational efficiency.
• Liaise with cross-functional teams to translate customer requirements into actionable feature requests.
• Actively contribute to the vertical squads within T Cloud Public.
• Collaborate on the optimization and evolution of Customer Success Management for TCP, delivering impactful results.
• Provide feedback that elevates our “Service Excellence Culture”, ensuring quality improvement across all areas of TCP Customer Success Management.

Qualifications

Are you the perfect fit? Here’s what we’re looking for:

• A degree in computer science, engineering, or a comparable field of study or professional qualification.
• Expert knowledge and hands-on experience in IT architecture, cloud technologies (IaaS, PaaS, SaaS), and market-relevant cloud ecosystems.
• AI knowledge is a plus—help shape the future!
• Strong communication and presentation skills: build confidence with customers and ensure top-notch service delivery.
• Familiarity with offerings from AWS, Microsoft Azure, Google Cloud, and Rackspace is beneficial.
• Experience with developer tools, APIs, and integration frameworks is a strong advantage.
• Understanding the world of standardized services through platforms to offer robust technical solutions.
• Proven success in working with international teams and coordinating across borders.
• Experience in international cooperation with Local Business Units and NatCos 

Soft Skills That Make You Shine

• Team spirit and emotional intelligence paired with assertiveness and a proactive work style.
• Resilience and flexibility to adapt in fast-paced environments with a startup mindset.
• A love for supporting customers and helping them unlock their full potential with cloud technologies.

What You’ll Need to Succeed

• Cloud certifications - showcase your expertise. (OTC Practitioner certification or comparable AMIGO Hyperscaler certification and Agile methods such as Scrum, Kanban, DevOps or comparable certifications)
• Fluent German and English skills, both spoken and written.
• Willingness to travel occasionally for both domestic and international assignments.

Additional Information

Why Join Us?

• Be part of Europe’s biggest sovereign public cloud.
• Work on innovative cloud solutions that are ** shaping the future**.
• Collaborate with a vibrant, dynamic, and international team that thrives on creativity, excellence, and customer satisfaction.
• Grow your career in an environment committed to learning, development, and expanding your skillset.

Apply now and let’s build the future of cloud success together!

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.