Service Delivery Manager - Experienced (REF5258B)

Job Description

The squad “Global Vendor Services (GVS)” has the following responsibilities:

• Ensuring international production capability for CPE services and international access
• Supporting product development through international expertise
• Developing concepts for license management and the implementation of international service-enabling functions
• Managing suppliers through effective vendor management
• Conducting technical contract negotiations with providers
• Ensuring the international end-to-end logistics and service chain, including performance management of hardware and CPE field service providers

Responsibilities

• Conduct requirement analyses taking into account specific business requirements and implications
• Develop business and process models within the scope of responsibility and align them with relevant stakeholders
• Contribute to the integration and implementation of new technological solutions and products
• Evaluate requirements and integrate them into technological solutions, including assessing technical implementation options
• Act as a bridge between ISP partners, business units, and technical departments
• Clarify operational prerequisites and the use of existing interfaces with relevant stakeholders
• Prepare technical design documents (e.g., functional or technical design concepts)
• Perform cost-benefit analyses
• Support and oversee technical implementation, testing, and acceptance, including necessary project management requirements and documentations
• Lead projects

Qualifications

• Excellent written and verbal communication skills in English (C1)
• German language min. B1-B2 (follow discussions, and understand technical content)
• Strong knowledge in the application of IT processes, methods, and tools, as well as business analysis and quality assurance practices
• Detailed knowledge of the information technology and telecommunications industry, including market, technology, and competitive environments
• Knowledge of network engineering and network development, cloudification, software-defined networks, and global WAN infrastructures
• Knowledge of the international telecommunications market
• Experience in contract negotiations and strong negotiation skills
• Ability to assess technical, commercial, and operational risks, as well as experience with governance and compliance requirements
• Strong analytical skills to correctly understand complex customer requirements
• Good communication and stakeholder management skills
• Strong interpersonal and intercultural skills with excellent teamwork abilities
• Confident presence and strong presentation skills

Additional Information

Advantages:

• Experience working in agile organizational structures (e.g., Scrum, Kanban)
• Experience using common collaboration and project management tools (e.g., Jira)
• Experience working with international providers and suppliers

One-year fixed-term contract with the possibility of renewal based on business needs

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.