Technical Operations Manager

Job Description

The job at a glance  

Drive the ongoing maturity and performance of technology portfolio operations within Technology. As the Technical Operations Manager, you are the engine behind better planning, cleaner processes, and smarter ways of working, continuously raising the bar on how Technology delivers value to the business.

Your responsibilities

• Own technology portfolio operations: take end-to-end accountability for ongoing systems and processes within Technology, continuously raising their maturity, performance, and business value
• Deliver strategic planning and portfolio alignment: support quarterly and annual technology planning cycles, ensuring initiatives align to product and technology strategy and that capacity, priorities, and dependencies are visible and well-managed across the portfolios.
• Manage risk and cross-team dependencies proactively: identify, monitor, and resolve risks and bottlenecks that could impact ongoing delivery across engineering portfolios
• Enable data-driven decision-making: produce management reporting on portfolio health, system performance, and delivery metrics that give technology leadership the insight to act
• Improve how we operate: continuously assess and evolve operational processes within your area, raising efficiency, reducing technical debt, and embedding a culture of measurable, iterative improvement.

Qualifications

Your skills and qualifications

• Solid background in technology portfolio or operations management in a fast-paced Product & Tech environment with a clear understanding of the difference between running a portfolio (ongoing, evergreen) and delivering a programme (time-bound).
• Fluent in software delivery and product development lifecycles: able to speak credibly with engineering and product teams, spot systemic issues early, and support healthy ways of working.
• Strong analytical and reporting skills: translates complex operational data into concise insights and recommendations for senior stakeholders, including non-technical audiences.
• Effective influencer and cross-functional collaborator: builds alignment and drives outcomes across teams without direct authority, with exceptional communication and relationship-building skills to engage diverse stakeholders across functions, seniority levels, and cultures.
• Frameworks and tooling: experienced with delivery tools (Jira, Confluence) and planning practices; familiarity with SAFe or similar scaled agile frameworks is an advantage.

Additional Information

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:

• 23 days holiday allowance + 2 company days + bank holidays
• After each year in the company, you get an extra day (up to 4 days)
• Private medical healthcare
• Pension contribution up to 5%
• Wellhub – all in one platform for gyms, nutrition, and overall wellbeing
• Enhanced payment terms for various family leave types, including Maternity, Paternity, and Adoption.
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Bike to work scheme
• Educational assistance
• Hybrid working model
• Volunteering days

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.