Group Manager - FNA

Job Description

• Work towards meeting all Finance and Operations measures.
• Strong process improvement drivePeople , Process and Stakeholder management• Manage end to end F&A processes for defined projects and assigned territories.
• Manage external and internal customer expectations.
• Delivers on promises to clients, even if unrelated to SLA’s.
• Delivers processes as per client SLA’s.
• Actively reacts to CSAT comments and recommends the solutions to exceed client’s expectations.
• Manage attrition (keep below target).
• Mentoring direct reports in terms of their day-to-day tasks and career path (incl. defining their development needs).
• Promotes rewards and recognition programs linked to values and specific business objectives.
• Invests in opportunities to better serve clients and delivering solutions, not just meeting SLA’s

Qualifications

• Experience in managing big F&A teamsDemonstrated leadership skills and high performance
• Good verbal and written communication skills• High level of accuracy and analytical skills
• Project planning and handling calls with stakeholders for project implementation
• Attention to details