Analyst - Operations

Job Description

IT Asset, Application, and Server Administrator

• Administer, maintain, and support enterprise Software Asset Management (SAM) platforms including Flexera and ServiceNow SAM Pro.
• Configure, maintain, and troubleshoot integrations between Flexera, ServiceNow SAM Pro, SCCM/MECM, JAMF, Active Directory, cloud platforms, and other inventory data sources.
• Manage software asset lifecycle processes including software discovery, normalization, reconciliation, license compliance, entitlement management, and optimization activities using Flexera and ServiceNow SAM Pro.
• Develop and maintain software compliance dashboards, operational reports, and executive-level asset management reporting utilizing Flexera, ServiceNow, SQL Server, Power BI, and related tools.
• Support software license harvesting, reclamation, and optimization initiatives, including identification and recovery of licenses assigned to terminated or inactive users.
• Serve as the primary administrator and technical support resource for Flexera and ServiceNow SAM Pro platforms, coordinating issue resolution with vendor support teams.

Qualifications

• 3–6 years of experience in systems administration, software asset management, or infrastructure support roles.
• Minimum 2 years of hands-on administration experience with Flexera and ServiceNow SAM Pro.
• Demonstrated experience with software license compliance, software entitlement management, software reconciliation, and software asset optimization processes.
• Experience integrating Flexera and/or ServiceNow SAM Pro with SCCM/MECM, Active Directory, JAMF, cloud platforms, and vendor software portals.
• Strong understanding of software licensing models, compliance reporting, software audits, and software asset governance practices.
• In-depth knowledge of TCP/IP networking, SCCM/MECM, Active Directory, VMware vCenter, and scripting technologies. Education• Bachelor's degree in Information Technology, Computer Science, or related discipline, or equivalent experience.
• Strong written and verbal communication skills.
• Flexera and/or ServiceNow SAM Pro certifications are preferred.
• Flexera Administration.
• ServiceNow SAM Pro.
• Software License Compliance and Optimization.
• Software Reconciliation and Entitlement Management.
• Microsoft SCCM / MECM Administration.
• SQL Server Database Administration and Reporting.
• Power BI Reporting and Dashboard Development.
• PowerShell, SQL, VBS, and HTML Scripting.
• Windows Server Administration.
• Linux Administration.
• VMware, Hyper-V, and Cloud Infrastructure Platforms.
• TCP/IP, Firewalls, DNS, DHCP, and Active Directory.