Associate - Operations

Job Description

Key Responsibilities & Requirements:Adhere to all Standard Operating Procedures (SOPs) defined for the process.Consistently meet the prescribed productivity and quality targets on a monthly basis.Maintain thorough and up-to-date product knowledge.Ensure accuracy in all information provided to customers.Demonstrate the ability to understand the core issue and respond with appropriate, well-structured openings and closures.Work in compliance with customer requirements and process guidelines.Collaborate effectively as a team player to achieve both individual and team goals.Exhibit strong email writing skills in English, with the ability to comprehend and respond accurately to customer queries.Possess basic computer literacy.A diploma or degree in the travel field is desirable.Prior experience in a customer service or complaint-handling role, preferably within a travel agency, is an added advantage.Have strong verbal and written communication skills.Demonstrate the ability to read between the lines and understand customer intent.Show a willingness to learn and adapt in a dynamic environment.Possess good grasping ability and logical reasoning skills.Exhibit strong customer-centric approach.Be adaptable, responsible, and accountable in day-to-day tasks.

Qualifications

Graduate