OfficeQuezon City, NA, Philippines
Job Description
Monitor live volumes and reallocate agents as needed.Ensure SLA, AHT, and occupancy targets are achieved.Provide intraday reports and escalate risks to leadership.Support VIP and irregular operations (IROPS) coverage.
Qualifications
- Strong analytical skills and quick decision-making
- Proficiency in workforce tools (Talkdesk, Salesforce, etc.)
- Excellent communication and adaptability in high-volume travel environments
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On-siteWNS Global Services
View company pageWNS helps global businesses Outsmart the Future through innovative business transformation, analytics, and digital solutions that deliver sustainable growth.
Key team members
Burt Salop
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