Life Sciences Solutions Consultant, CRM & Data Management

Job Description

What Does the Solutions Consultant, CRM and Data Management Do?

The Solutions Consultant, CRM and Data Management in Life Sciences will support the implementation, configuration, administration, and integration of CRM and related field-facing platforms for commercial and medical teams. The primary focus will be Customer Relationship Management (CRM), including system configuration, administration, user support, data flows, and integration with related platforms. This role partners with business and technical stakeholders to translate requirements into scalable CRM and data solutions while supporting ongoing data management and automation needs.

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by: 

• Lead client meetings and demonstrations, documenting business requirements and transforming requirements into technical solutions 
• Collaborate with internal and external partners to evaluate, recommend, and deliver CRM, data, and related technology solutions in alignment with key business priorities 
• Perform implementation, configuration, and ongoing administration tasks for CRM, content management systems, and related data/integration initiatives
• Manage data feeds and integrations to and from CRM, including troubleshooting, monitoring, and recommending best practices
• Follow and contribute to CRM data management, integration, and governance best practices
• Lead and execute CRM enhancement, integration, reporting, and data quality initiatives as needed
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.  
• All other duties as assigned  

Qualifications

What Are We Looking For?

• 7–10 years in pharmaceutical sales operations, commercial systems, CRM administration, or related data management roles
• Minimum of 5 years of hands-on experience configuring Veeva CRM, Veeva Vault CRM, Salesforce.com-based applications, and related CRM integrations in pharmaceutical commercial and/or medical environments
• Ability to build and maintain strong relationships with internal teams and external customers 
• Advanced proficiency in configuration and administration of Veeva CRM, Veeva Vault CRM, Salesforce.com, and related Veeva Commercial applications; ability to support integrations across platforms
• Knowledge of data integration options and mechanisms, including APIs, flat files, and scheduled data feeds
• Strong written and verbal communication skills 
• Experience performing data analysis using tools such as Snowflake, SQL Server, Tableau, Power BI, and Microsoft Excel
• Life sciences/pharmaceutical industry knowledge, especially experience with pharmaceutical customer data (HCPs, HCOs, affiliations) 

Preferred Qualifications: 

• BA/BS from an accredited college or university, or equivalent education plus professional experience is preferred 
• Certifications in Salesforce.com, Veeva CRM, Vault CRM, Veeva Vault Platform, and/or OCE
• Familiarity with Master Data Management concepts and customer data governance in life sciences environments is a plus

Additional Information

OUR CULTURAL BELIEFS 

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and hold myself accountable.  

Embrace Diversity I create an environment of awareness and respect.  

Grow Talent I own my development and invest in the development of others.   

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. 

Always Innovate I am bold and creative in everything I do 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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