Job Description
Key Responsibilities
- Provide day-to-day support for Azure infrastructure, including handling and resolving support tickets within defined SLAs
- Monitor cloud environments and proactively identify, troubleshoot, and resolve issues
- Configure, maintain, and enhance monitoring and alerting systems
- Execute infrastructure decommissioning activities following standard processes and compliance guidelines
- Generate and maintain support reports, audit logs, and user activity reports
- Ensure system availability, performance, and security across Azure environments
- Collaborate with cross-functional teams to resolve incidents and implement improvements
Required Skills & Qualifications
- Hands-on experience with Microsoft Azure infrastructure services
- Strong knowledge of Windows Server OS administration
- Familiarity with monitoring tools and alerting frameworks in Azure (e.g., Azure Monitor, Log Analytics)
- Understanding of incident management and ticketing tools
- Ability to work in 24/7 shift-based environments
- Good communication and documentation skill.
Qualifications
Preferred Skills
- Basic knowledge of networking concepts (VNet, NSG, VPN)
- Experience with automation (PowerShell / Azure CLI)
- Understanding of cloud security and compliance practices
Soft Skills
- Strong problem-solving and troubleshooting abilities
- Ability to work under pressure in a fast-paced environment
- Team collaboration and stakeholder communication
Additional Information
All your information will be kept confidential according to EEO guidelines.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Other open roles at EVERSANA(6)
EVERSANA® is a leading independent provider of global services to the life sciences industry. The company’s integrated solutions are rooted in the patient experience and span all stages of the product life cycle to deliver long-term, sustainable value for patients, prescribers, channel partners and payers. The company serves more than 650 organizations, including innovative start-ups and established pharmaceutical companies, to advance life sciences solutions for a healthier world. To learn more about EVERSANA, visit eversana.com.
Key team members
Joe Federer
Johanna Jussila
Charles Moun Goun Gou
Grant Summers
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