SME Account Manager

Job Description

Responsibilities of an SME Account Manager include: 

• Managing and corresponding with a portfolio of 400-500 accounts 
• Supporting customers wit any issues or queries they are having re their account 
• Cross selling and promoting other various Radius products 
• Working towards and meeting KPI targets set.

• Develop and Drive Strategic Plans: Create and implement account management strategies to foster customer growth and profitability.
• Customer Representation: Serve as the primary representative for over 400 customers, ensuring their needs are met and exceeded.
• Enhance Customer Loyalty: Introduce and promote the full suite of Radius products to build strong, lasting customer relationships.
• Tailored Communication: Adapt communication and engagement methods to suit the unique needs of each customer.
• Collaborative Teamwork: Work collaboratively with the wider team to support the company's strategic goals and objectives.
• Portfolio Support: Provide exceptional support to other portfolios as needed, maintaining the same level of excellence.

Qualifications

• Account Management Experience: Previous experience in an account management or sales role.
• Exceptional Communication Skills: Ability to communicate effectively and build rapport with diverse customers.
• Strategic Thinking: Proven ability to think strategically and plan effectively.
• Negotiation Expertise: Strong negotiation skills to manage and enhance customer relationships.
• Technical Proficiency: Good knowledge of Microsoft Office Products.

Additional Information

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

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Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.