About Ivy Hall

Ivy Hall is Illinois’s premier sensory cannabis dispensary, redefining the retail experience through warmth, education, and style. As the state’s first sensory dispensary, we combine immersive atmospheres, thoughtful product curation, and concierge-level service.

Our mission is to demystify cannabis with friendly guidance, premium products, and a commitment to community. With locations across Chicago and Illinois, Ivy Hall is more than a dispensary—it’s a community hub and destination of discovery, inspiring connection and redefining cannabis retail through creativity and innovation.

### Job Summary

We are seeking a dependable, detail-oriented, and service-driven Agent in Charge to join our dynamic retail team. The Agent in Charge serves as an operational leader on the sales floor, supporting staff, overseeing daily operations, and ensuring compliance under the direction of the Assistant General Manager.

The ideal candidate is knowledgeable about cannabis products and regulations, thrives in a fast-paced environment, and demonstrates strong leadership and organizational skills. This role is essential in maintaining Ivy Hall’s exceptional standards of hospitality, compliance, and team collaboration.

### Key Responsibilities

Customer Experience & Education

Greet customers with warmth, professionalism, and a positive attitude

Guide customers through their cannabis education journey, providing personalized recommendations without offering medical advice

Build lasting relationships with regular customers to encourage loyalty and repeat visits

Promote a culture of hospitality and education aligned with Ivy Hall’s values

Store Operations & Leaderships

Open and close the store as directed by the Assistant General Manager or General Manager

Support Budtenders with product, POS, and compliance-related questions

Oversee cash handling accuracy, including daily payouts and bank drops

Retrieve cannabis products from the vault and distribute them to Budtenders for sale

Review and verify online orders to ensure accuracy prior to pick-up

Inventory & Compliance

Assist in regular inventory cycle counts, reporting discrepancies to retail leadership promptly

Verify product tagging and paperwork in compliance with state and local regulations

Support the Inventory Manager with reconciliation of physical inventory and state tracking systems

Monitor POS and scale functionality to ensure accurate product tracking and reporting

Maintain strict compliance with all state, local, and internal operating procedures

Team Collaboration & Development

Provide training and mentorship to Budtenders, fostering growth and confidence in their roles
Partner with management to ensure smooth daily operations and achieve sales goals
Participate in ongoing cannabis education and training opportunities
Contribute to a positive, team-oriented environment that values communication and collaboration

### Key Qualities

Approachable, confident, and customer-focused
Strong leadership and problem-solving abilities
Excellent attention to detail and operational accuracy
Team player who leads by example and supports others’ success
Committed to Ivy Hall’s mission of education, compliance, and community

### Requirements

Education & Experience

High School Diploma or equivalent required

Minimum 2 years of retail or hospitality experience in a customer-facing or supervisory role

Must be at least 21 years old and able to register as a cannabis agent with the state

Technical & Physical Skills

Proficient in office and retail systems (POS, Microsoft Word, Excel, email, etc.)

Ability to lift up to 35 pounds unassisted and stand or walk for extended periods

Comfortable bending, kneeling, and reaching with or without assistance

Strong understanding of compliance requirements and attention to detail

Knowledge & Interests

Interest in cannabinoids, terpenes, and cannabis product applications
Familiarity with or willingness to learn state and local cannabis regulations
Commitment to personal and professional growth through continuous learning

### Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, and position objects, tools, or controls.

Hearing: Normal audio range, with or without correction

Vision: Close observation and ability to adjust focus

Working Environment

Work is performed both remotely and in a retail environment. The noise level is usually moderate. These characteristics represent those individual encounters while performing the essential functions of this role.

We are an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Agent in Charge

Job details

Ivy Hall