Bilingual Insurance Verification Specialist

We are seeking an experienced Bilingual Insurance Verification and Authorization Specialist to support our client's healthcare practice. The ideal candidate has strong hands-on experience handling insurance verifications, prior authorizations, and peer-to-peer review coordination in a U.S. medical setting. Fluency in both English and Spanish is required for this role.

Key Responsibilities

•     Verify patient insurance coverage and benefits prior to appointments

•     Process and follow up on prior authorization requests

•     Call insurance companies directly to coordinate peer-to-peer reviews

•     Schedule patient appointments as needed

•     Manage fax communications using RingCentral

•     Communicate with the internal team via Microsoft Teams and DialPad

•     Maintain accurate and up-to-date records in DrChrono EMR

Requirements

•     Bilingual in English and Spanish -- fluent written and verbal communication required (non-negotiable)

•     Strong experience with insurance verification and prior authorizations in a U.S. healthcare setting

•     Experience calling insurance companies and coordinating peer-to-peer reviews

•     Experience scheduling patient appointments

•     Proficiency with DrChrono EMR required

•     Proficiency with Microsoft Teams required

•     Experience with DialPad for phone and text communication preferred

•     Experience with RingCentral for fax management preferred

•     Available Monday through Friday, 9:00 AM to 5:00 PM EST

Benefits

Pay: $5 or $6 USD per hour depending on experience 

Please note that this is a full-time contractor position (40 hours per week). Schedule is Monday through Friday, 9:00 AM to 5:00 PM EST.