Bilingual Dental Front Desk

Dental Front Desk | Bilingual (English/Spanish)

We are seeking an experienced Bilingual Dental Front Desk VA to support our client's dental practice as a virtual patient care coordinator. The ideal candidate is fluent in both English and Spanish, has 3 to 4 years of hands-on experience in a U.S. dental front office, and is confident handling patient calls, scheduling, and recall management. You will be trained and directly supervised by the client.

Key Responsibilities

•     Manage recall lists and follow up with patients due for hygiene appointments

•     Schedule, reschedule, and confirm patient appointments

•     Handle overflow calls from the practice's AI receptionist system

•     Follow up with exam patients regarding treatment plans

•     Reschedule no-show patients

•     Verify dental insurance benefits as needed

•     Provide general patient coordination and administrative support

•     Adapt to a multi-provider environment where patients are assigned to the available provider

Requirements

Requirements

•     Minimum 3 to 4 years of experience in a U.S. dental front office or dental VA role

•     Bilingual in English and Spanish -- fluent written and verbal communication required

•     Experience with EagleSoft EMR; candidates with equivalent dental software experience will be considered

•     Experience with Weave or a similar VoIP/patient communication platform is a plus

•     Solid understanding of dental insurance verification (PPO and HMO)

•     Professional phone presence and strong patient communication skills

•     Comfortable working in a fast-paced, multi-provider practice setting

•     Available Monday through Friday, 10:00 AM to 7:00 PM PST

Benefits

 Pay is $5 - $6 USD per hour depending on experience

Please note that this is a full-time contractor position (40 hours per week). Schedule is Monday through Friday, 10:00 AM to 7:00 PM PST.