HVAC Service Technician
Location: Buffalo, NY
Company: T-Mark Plumbing, Heating, Cooling & Electric
About T-Mark
T-Mark Plumbing, Heating, Cooling & Electric has been serving Western New York homeowners for decades by providing exceptional service and trusted home comfort solutions. We are committed to investing in our employees, delivering outstanding customer experiences, and building a culture where technicians can grow and succeed.
Position Summary
T-Mark is seeking an experienced HVAC Service Technician to diagnose, repair, maintain, and service residential heating and cooling systems. The ideal candidate is a strong troubleshooter who enjoys working directly with customers, takes pride in delivering quality work, and is committed to providing an exceptional customer experience.
Responsibilities
- Diagnose, troubleshoot, repair, and maintain residential HVAC systems.
- Perform preventative maintenance on heating and cooling equipment.
- Identify system issues and provide customers with repair and replacement options.
- Educate homeowners on equipment performance, maintenance, and energy-saving opportunities.
- Maintain accurate service records and documentation.
- Ensure all work is completed safely and in compliance with company standards and industry regulations.
- Communicate effectively with customers, dispatchers, and management.
- Participate in ongoing training and development programs.
- Maintain company vehicle, tools, and equipment.
- Deliver a best-in-class customer experience on every service call.
Qualifications
Required
- Minimum 2+ years of residential HVAC service experience.
- Strong diagnostic and troubleshooting abilities.
- Experience servicing furnaces, air conditioners, heat pumps, and related residential HVAC equipment.
- Valid driver's license with an acceptable driving record.
- Strong customer service and communication skills.
- Ability to work independently while maintaining a team-first attitude.
Preferred
- EPA Universal Certification.
- NATE Certification.
- Experience with ServiceTitan.
- Experience with indoor air quality products, humidifiers, and ductless mini-split systems.
- Sales and customer education experience.
Skills & Attributes
- Strong mechanical aptitude.
- Problem-solving mindset.
- Professional appearance and demeanor.
- Dependable and self-motivated.
- Ability to build trust and rapport with customers.
- Commitment to safety and quality workmanship.
Compensation & Benefits
- Competitive Pay
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Company Vehicle
- Company-Provided Uniforms
- Ongoing Training and Career Development
- Advancement Opportunities
- Year-Round Work
Why Join T-Mark?
At T-Mark, you'll join a team that values hard work, customer service, and professional growth. We provide the tools, training, and support needed to help our technicians build long-term careers while serving homeowners throughout Western New York.
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence. Backed by Goldman Sachs, Sila Services’ distinctive strategy focuses on exceptional talent development, commercial excellence, technology innovation, and delivering WOW results to every team member and customer. While we are one of the largest companies in our industry, our goal is not to be the biggest, but rather to be the best. The best place for top talent. The best place for customer satisfaction. The best place for a strong, positive, people-focused culture. The best place for continuous growth of the business and our people.
Key team members
Eugene Malinowski
Kyle Johnson
Rachael Walls, CPA
Michael Rafferty
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