THE ROLE
As Junior Sales Enablement Manager, you'll sit at the bridge between Marketing, Product, and Sales. Your job is to take what Marketing creates — launches, decks, one-pagers, campaigns — and turn it into the story a seller actually walks into a meeting and tells. You'll build training, run sessions, and equip our global Account Executives and SDRs with the narratives, playbooks, and tooling that drive pipeline and win rate.
This is a craft role for someone early in their career who is genuinely excited about sales psychology, training, and the mechanics of how complex B2B SaaS deals get won. You'll work directly with the Head of Global Sales Enablement and have visibility across the entire commercial organisation.
Where this role grows
Over time, this role is designed to grow into a seller-facing enablement partner. You'll progress from building narratives and training in the background to standing alongside Account Executives in live customer meetings — running product demos, presenting our story to prospects, and supporting sellers directly in the room. To get there, you need to be comfortable presenting and want to develop into a confident, customer-facing voice for TrustYou. Presentation skill is not optional in this role — it is central to the career path.
Build the sales narrative. Translate marketing assets (decks, launches, one-pagers, campaigns) into seller-ready sales narratives, pitch flows, and talk tracks.
Train our sellers. Design and deliver training on sales psychology, discovery, objection handling, and MEDDIC-style qualification — both live and async.
Run the content engine. Own and continuously improve the enablement content library, Salesforce-linked playbooks, and onboarding tracks for new hires.
Co-present the weekly Sales Deep Dive. Help present and co-present our weekly Sales Deep Dives to the global commercial team — product updates, competitive intel, customer stories, and narrative refreshes. This is a recurring, high-visibility stage that builds the presentation muscle this role needs.
Partner with Marketing. Work hand-in-hand with Product Marketing on every launch so sellers are ready on day one — not week six.
Measure and improve. Track what's working — ramp time, content usage, win rate by play — and use it to sharpen the next training cycle.
1–2 years of experience in B2B sales (SDR/BDR or junior AE) and/or marketing — ideally in a SaaS environment.
Completed studies in Business Management, Marketing, Commerce, or a related field.
Genuine passion for sales psychology and a desire to build a career in Sales Enablement.
Demonstrable, daily fluency with AI tools (Claude, ChatGPT, Gemini) — you already use them to think, write, build, and learn faster.
Strong presentation building (Google Slides, PowerPoint) AND confident live delivery — comfortable presenting to internal groups today and willing to grow into presenting directly to prospects and customers alongside Account Executives. This is non-negotiable.
Familiarity with MEDDIC or MEDDPICC sales methodology.
Working knowledge of Salesforce, Excel, and Word.
Business-level English (additional European languagesdata/AI for narrative — you can read a one-pager and instantly see how a seller would actually pitch it.
Exposure to hospitality, traveuest experience software.
Hands-on experience with Gong, Clari, Highspot, or similar enablement tooling.
A second European language (German, French, Spanish, or Italian).
A good design eye — comfortable making slides and one-pagers that actually look professional.
About TrustYou
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we help companies grow by achieving customer excellence.
Our product suite includes:
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Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences.
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Customer Data Platform (CDP): AI-powered data management for more direct bookings.
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AI Agents: Intelligent, 24/7 agents that boost productivity and optimize conversions.
TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
Other open roles at TrustYou(6)
About TrustYou TrustYou is the #1 hospitality AI platform. Since 2008, hospitality brands from around the world have used TrustYou to transform guest feedback, customer data, and automated interactions into revenue-generating opportunities. Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation. Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value. AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Key team members
Marco G. Malacrida
Cesar Ortiz
Ulli Kastner
David Garcia Lopez
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