Client Success Manager - Enterprise Accounts
Posted 29 days ago
About FIXD & AppraisalPRO:
FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver’s car and communicates via Bluetooth to the FIXD app.
AppraisalPRO is FIXD’s B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.
On-Target Earnings (OTE) for this role is $80,000 to $100,000
Job Description:
AppraisalPRO’s Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.
Role
- Onboard dealership customers to AppraisalPRO and conduct initial training
- Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
- Proactively provide support by actively monitoring product usage to identify red flags
- Influence and build rapport with key decision-makers in order to become their trusted advisor
- Secure referrals to other potential dealership customers from existing customers
- Present recommendations on platform and user experience improvements to our Product and Engineering team
Requirements
Qualifications
- The ability to quickly build relationships and trust
- Excellent interpersonal skills
- Strong communicator who can present and write well, extremely responsive
- Ability to multitask and prioritize
- Passion for providing top-notch customer service
Plus
- Experience in the Franchise Dealership industry
Benefits
- Health Care Plan (Medical, Dental & Vision) for you and your family
- 401k - 5% match
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Free Food & Snacks
FIXD IS THE #1CAR SCANNER INAMERICA SHOP FIXD RISK-FREE MONEY BACKGUARANTEE GET FIXD Fast Decode over 7000 check engine lights in seconds on your phone. Easy Translate car problems into plain English. No car knowledge needed. Save time Skip the repair shop. Diagnose and fix your car yourself. Save money Get accurate, detailed information so […]
Key team members
Maksim Sundukov
Brandon Case
Frederick Grimm
John Gattuso
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