Job Title: Bilingual Medical Scheduling & Intake Specialist (Spanish-English)

Employment Type: Full-Time

Schedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Daylight Time

Saturday: 8:00 AM – 3:00 PM (rotational, maintaining 40 hrs/week)

Salary: $7 – $9 per hour (based on experience)

Location: Remote (Latin America)

We are seeking a Bilingual Medical Receptionist (Spanish/English) to support a U.S.-based healthcare provider dedicated to delivering high-quality, patient-centered care. The practice offers a range of services focused on improving overall health and well-being in a professional and compassionate environment.

In this role, you will be the first point of contact for patients, ensuring a seamless experience through efficient scheduling, timely follow-ups, and responsive communication.

Responsibilities

Handle inbound and outbound patient calls with professionalism and empathy
Schedule, confirm, and reschedule appointments to maximize provider availability
Conduct patient intake, including demographics and insurance information
Verify insurance eligibility and assist with basic billing-related questions
Perform timely follow-ups, including lab result callbacks and appointment reminders
Maintain accurate and up-to-date patient records in the EHR system
Respond to patient inquiries and provide general front desk support
Prioritize urgent and appointment-related calls effectively

Requirements

Fluent in Spanish and English (required)
Experience in a medical receptionist, healthcare support, or high-volume call environment
Hands- on experience with EHR systems
Hands-on experience with Athena EHR (preferred)
Strong phone presence with clear, professional, and patient-friendly communication
Solid understanding of insurance verification and healthcare workflows
Ability to multitask, prioritize, and manage multiple calls efficiently
Highly reliable, responsive, and engaged during working hours
Detail-oriented with a strong commitment to patient care

Preferred Background

Medical Assistant or equivalent healthcare support experience
Strong clinical knowledge with proficiency in medical terminologies and a thorough understanding of patient care workflows,
Experience in outpatient clinics or physician offices
Background in Nursing (RN, LPN) or other clinical roles is a plus, but not required
Experience in healthcare settings preferred

Tools & Systems

Athena EHR
VoIP system (Ooma or similar)
Insurance portals (e.g., Aetna, BCBS, and others)

KPIs

High call answer rate with minimal missed calls
Fast response time to appointment requests
High schedule utilization (well-filled provider calendars)
Timely completion of callbacks and follow-ups
Accuracy in patient data entry and insurance verification

Basic Requirements

Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Technical Requirements

Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 15 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

Bilingual Medical Scheduling & Intake Specialist (Spanish-English)