Patient Care Coordinator - Remote (Temporary - 3 Month Assignment)
Upstream Rehabilitation
Posted about 4 hours ago
Upstream Rehabilitation is looking for a Patient Care Coordinator - Remote (Temporary - 3 Month Assignment) to join our team!
Title: Patient Care Coordinator - Remote - Temporary (3 Month Assignment)
Location Type: Chattanooga, TN - Remote (Must Reside in United States)
Build Your Career with Us!
Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.
We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.
The Role:
Join the Upstream Rehabilitation team where your work makes a real impact! As a Patient Care Coordinator – Remote (PCC – R) - Temporary (3 Month Assignment), you will be responsible to provide centralized, remote support to clinics to ensure timely referral processing, scheduling, insurance verification and patient communication. You will provide operational coverage to assist clinics with front-end processes as part of the patient experience. As a PCC-R - Temporary, you will serve as an extension of the front office – maintaining service standards, protecting new patient access and minimizing disruptions to patient care. Your work will directly support Upstream’s mission, vision and values.
What You’ll Do:
- Support patients by managing referrals and scheduling evaluations and follow‑up visits accurately and on time.
- Deliver a positive patient experience through outbound calls, appointment reminders, voicemail management, and barrier resolution
- Assist with insurance and authorization workflows, including benefits verification and clear communication of coverage details
- Complete essential administrative tasks in the EMR, ensuring documentation is accurate, timely, and compliant
- Provide reliable remote coverage for clinics during staffing gaps while meeting performance, quality, and service‑level expectations.
- Other projects and duties as assigned.
Who You Are:
- High school diploma or equivalent.
- 1+ year of experience in a healthcare front office, patient access, scheduling, call center or insurance verification role.
- Strong phone-based communication skills with the ability to engage patients professionally and empathetically.
- Proficient in basic computer systems and multitasking across multiple queues and platforms.
- Demonstrated ability to manage time effectively, meet service-level standards, and work independently in a remote environment.
- High attention to detail with a commitment to accurate, timely documentation and data integrity.
- Adaptable problem-solver able to follow defined procedures, interpret basic reports, and adjust to varying clinic workflows and territory needs.
Nice to Haves:
- Associates degree in healthcare administration or a closely related field.
- 2+ years experience in an outpatient clinic.
- Experience working in a remote or centralized support model.
- Prior authorization or benefits verification experience.
- EMR experience.
Why You’ll Love Working Here
- The chance to directly shape our organization’s growth by hiring the talent that drives our mission.
- Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership.
- A collaborative team environment where your ideas are valued.
- Competitive compensation, comprehensive benefits, and ongoing professional development.
A Better Place to Build Your Career
Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.
Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.
Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.
Salary Range: $16.00-$18.00/hour
Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic
Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
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Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
