Senior Campaign Operations Manager

Senior Campaign Operations Manager
Toronto, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This is a 12 month fixed term employee contract.

This posting reflects an existing vacancy.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

Are you a highly organized campaign or project manager who thrives on bringing structure to complex initiatives? Do you enjoy building timelines, aligning stakeholders, and anticipating what needs to happen next before anyone else does?

We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across multiple markets. You’ll drive detailed planning, manage cross-functional coordination, and ensure campaigns are delivered on time, aligned, and fully approved across business units.

Success in this role requires strong project management skills, executive-level communication, and the ability to work independently in a fast-moving, global environment. The ideal candidate is proactive, resourceful, highly organized, and comfortable navigating ambiguity while building relationships across teams.

WHAT YOU’LL DO:

Campaign & Regulatory Initiative Planning

• Develop detailed project plans and timelines (in Google Sheets) for regulatory campaigns across multiple markets and quarters
• Break initiatives into clear steps, milestones, dependencies, and ownership assignments
• Collaborate with Program Leads, copywriters, agencies, Legal, Product, Trust, and other business units to define scope and realistic delivery timelines
• Plan and maintain forward-looking regulatory campaign calendars aligned to evolving legal requirements
• Proactively identify risks, gaps, and dependencies before they impact delivery

Cross-Functional Coordination & Leadership

• Build strong working relationships across Legal, Product, Operations, Communications, and regional stakeholder groups
• Proactively drive projects forward by identifying required inputs, stakeholders, and approvals without requiring detailed direction
• Communicate clearly and professionally with senior stakeholders, providing context, recommendations, and status updates throughout the project lifecycle
• Facilitate stakeholder alignment meetings and ensure decisions, actions, and next steps are documented and executed

Content & Platform Operations

• Execute content updates and publishing across in a new content management platform for multiple languages. Must have prior experience using a CMS tool
• Coordinate translation, reviews and approvals with stakeholders
• Maintain accuracy and quality control across content, communications, and supporting documentation
• Serve as the central coordination point for internal stakeholders and external agencies

Tradeshow & Event Project Management

• Develop detailed timelines for regulatory-related tradeshows and events
• Coordinate deck development, design timelines, and approval processes
• Oversee proofreading and quality control of materials
• Manage production timelines for printed collateral
• Coordinate ordering of giveaways, swag, and event materials
• Ensure timely delivery and alignment with brand and compliance requirements

Measurement & Insights

• Create and deploy customer satisfaction surveys using internal tools
• Track, analyze, and report on survey results to identify trends and areas for improvement
• Monitor and analyze traffic to campaign-related websites and landing pages
• Provide clear reporting on campaign performance and engagement metrics
• Translate data into actionable insights to inform future regulatory campaign planning

Presentation & Communication

• Develop structured, visually clear internal presentations outlining campaign plans, timelines, and progress
• Present updates confidently to stakeholders and mid-sized internal audiences
• Ensure consistent, well-organized communication across global partners

WHAT YOU BRING:

• 8-10 years of experience in campaign management, marketing operations, communications, in a large corporate or matrixed environment
• Experience using a Content Management system
• Proven experience building structured project plans and managing complex, multi-stakeholder initiatives
• Strong proficiency in Google Suite
• Experience coordinating with cross-functional stakeholders and external agencies
• Ability to manage multiple parallel projects across different markets and time zones
• Strong English writing and proofreading skills. Additional languages would be a plus
• Exceptional attention to detail and follow-through
• A proactive, forward-thinking mindset — able to anticipate next steps, risks, and dependencies
• Strong organizational and prioritization skills

Desirable skills

• Experience supporting regulatory, compliance, or public policy initiatives
• Familiarity with translation/localization workflows
• Experience managing print production or event logistics
• Ability to translate performance data (traffic, engagement, conversion metrics) into actionable insights and ROI assessments.

The anticipated annual salary range for this position is $85,000 - $120,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

• A flexible, hybrid working policy.
• An excellent salary based on experience and equal pay policies.
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.