Retail Artist - Charlotte Tilbury - Tampa

OVERALL PURPOSE OF THE ROLE: Responsible for the effective and efficient operations of the Charlotte Tilbury brand at Nordstrom. Always demonstrating the 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. An ambassador for the Charlotte Tilbury brand, this position will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Responsibilities also include anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this position.

MAIN DUTIES AND RESPONSIBILITIES:

• Sales
• Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Lead by example on personal KPI goals.
• Communicate and manage agreed goals with the staff.
• Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
• Customer Service
• Manage customer queries, through the use of sound judgement and achieving positive outcomes
• Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
• Take every opportunity to extend exceptional customer service beyond the in-store experience.
• Team management
• Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
• Determine individual and team sales targets to meet and exceed plan
• Analyze business performance and proactively plan strategy within day to day business and events.
• Consistently promote the Tilbury Touch to the team and customers.
• Lead by example always to promote the Tilbury Touch and exceptional customer service
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
• Recognize and celebrate great performance
• Operations
• Ensure that the counter is ‘customer ready’ from open to close of business
• Maintain the required inventory levels and accurate stock files
• Control store expenses (i.e.