Client Services Executive

The Role at a Glance

Keep everything moving—acting as the key link between clients, field assessors, and internal teams to ensure every request is handled quickly, smoothly, and professionally.

About the Role

We are looking for a proactive and customer-focused Client Services Executive to join our team. This role is central to delivering exceptional service to both our clients and internal stakeholders, ensuring enquiries, requests, and operational activities are handled efficiently and professionally.

You will be the first point of contact for clients and field assessors, coordinating schedules, resolving issues, and working closely with colleagues to ensure a seamless customer experience. The successful candidate will be organised, solutions-focused, and committed to maintaining high service standards.

Key Responsibilities

Customer Service

• Act as the primary point of contact for client enquiries, requests, and issue resolution via telephone and email.
• Build strong, trusted relationships with clients through responsive communication and timely follow-up.
• Serve as the first point of contact for customers making initial enquiries.
• Provide support and guidance as the first point of contact for assessors in the field.
• Work collaboratively with internal departments to coordinate solutions, provide updates, and ensure smooth service delivery.
• Respond to internal enquiries with the same level of professionalism and urgency as external client requests.
• Represent the company's values through positive interactions and a customer-focused approach.

Service Delivery & Operations

• Coordinate and manage daily diaries and schedules to ensure efficient service delivery.
• Manage client expectations and ensure all commitments, deadlines, and service requirements are met.
• Troubleshoot and resolve client issues using sound judgement and a practical approach.
• Maintain a high level of accuracy when handling client information, documentation, and service requests.
• Identify opportunities to improve processes and contribute to enhancing the overall client experience.

Communication & Collaboration

• Communicate clearly, confidently, and professionally with clients, colleagues, and stakeholders at all levels.
• Escalate issues appropriately while maintaining ownership and accountability for outcomes.
• Work closely with team members to deliver a consistent and high-quality service.
• Maintain transparent communication with the Client Service Manager regarding day-to-day activities and priorities.

Requirements

Essential

• Previous experience in a customer service, client services, coordination, administration, or similar role.
• Excellent verbal and written communication skills.
• Strong organisational and diary management skills with the ability to manage multiple priorities.
• Experience handling customer enquiries and resolving issues in a professional manner.
• Ability to build and maintain effective working relationships with clients and internal stakeholders.
• Strong attention to detail and accuracy when handling information, documentation, and service requests.
• Effective problem-solving skills with the ability to use sound judgement and make informed decisions.
• Proficient in Microsoft Office applications and comfortable learning new systems and processes.
• Ability to work effectively both independently and as part of a team.

Desirable

• Experience working in a scheduling, coordination, or service delivery environment.
• Experience supporting field-based teams or managing appointments and diaries.
• Experience using CRM or customer management systems.
• Experience working in a fast-paced, customer-focused environment.

Why Join Us?

• Be part of a team that values exceptional customer service and collaboration.
• Play a key role in delivering a positive experience for clients and stakeholders.
• Work in a varied and fast-paced environment where no two days are the same.
• Contribute to continuous improvement and help shape the customer journey.

If you are highly organised, customer-focused, and enjoy building relationships while delivering excellent service, we would love to hear from you.

Benefits

• Competitive salary, dependent on experience
• 25 days annual leave plus bank holidays
• Pension scheme
• Discretionary bonus scheme
• Employee recognition scheme, including Employee of the Month awards
• Career development and progression opportunities within a growing business
• Employee Assistance Programme (EAP) for wellbeing and support
• Discounted shopping portal with retail savings
• On-site parking
• Recreational facilities including darts and table tennis
• Fresh fruit provided in the office
• Complimentary teas, coffees and soft drinks
• Supportive and collaborative team culture

Karntek is an Equal Opportunities Employer.