Enterprise Customer Success Manager, Handover

About Us 

Zutec is a fast-growing technology company, providing cloud-based software for the construction property industry. Zutec’ offers best of breed solutions for Document Management, Quality Management, Handover Management and Asset Management. Today we have digitised over 35 million building documents, 1.5m+ building units, powering £250bn in building assets across the UK and Ireland. Our user-friendly and secure cloud-based software and mobile solutions save asset owners, contractors, housebuilders and developers time and money while meeting compliance throughout the building lifecycle.
We are a global company with offices in London & Dublin. It is an exciting time to join Zutec as we are progressively growing our team, providing opportunities for further career development and advancement for high achievers. 

Requirements

Where they are today

The best candidates are sitting in mid-level customer-facing digital delivery role at a Tier 1 contractor, housebuilder, major property developer or consultant. Likely titles: Senior Digital Construction Manager, Digital Delivery Manager, Information Manager, BIM Lead.

What they must have

• Industry tenure. 5+ years in UK construction, property, or housing, with at least 2 years in a role that owned outcomes — not just advised on them.
• Live relationships. Working network of Project Directors, Commercial Managers, Operations Managers, Heads of Design, and Heads of Digital across UK Tier 1 contractors, housebuilders, and housing associations.
• Handover fluency. Practical, grounded knowledge of the handover process and current trends — Building Safety Act, Golden Thread, Gateway 2/3. Holistic, not BIM-dogmatic.
• Commercial instinct. Has directly owned or influenced customer relationships through to successful outcome.

What they need NOT have

• Time-served CS career path (CSM → Senior CSM → Director CS) across horizontal SaaS companies. Will default to process and playbook.
• Idealistic or dogmatic BIM mindset. We need a flexible operator, not a standards purist.

Benefits

What we Offer? 

Zutec has a fantastic benefits package which is regularly reviewed and updated. Our benefits cover health and wellbeing, culture and career development. Some of our benefits include:

• Private healthcare
• Life Assurance
• Cycle to work scheme
• Enhanced Maternity/Paternity Leave
• Employee Assistance Programme
• Annual bonus opportunity
• Professional studies subscription
• Hybrid working
• Summer and winter company parties
• A very competitive holiday allowance
• Charity and volunteering days
• Access to mental health first aiders
• Company Pension scheme 

Why Zutec? 

Throughout Zutec, our people contribute a powerful blend of talent, knowledge and experience that is embodied within the solutions and services we offer. Our core corporate values can be summed up by the acronym DATA – we like to say we’re a ‘DATA’-driven company. 

Different - We celebrate diversity. Being bold enough to question convention is crucial to finding better ways to operate. We build on the unique strengths and ideas of our people to create solutions.

Agile - Technology never stands still, and neither do we. We are always on the lookout for new ways to do things and help our customers derive more value from their business and data to maintain a cutting edge.

Transparent - We are clear and open in the way that we function and communicate. We advocate respect and transparency to get the best from our colleagues, clients and industry regulators. Better visibility empowers better insights and decisions.

Achievement - We are passionate about outcomes and continual improvement. And we know these things matter to our people and our customers, so we focus on development. We help all our stakeholders gain tangible, measurable benefits that contribute towards quality and growth. 

At Zutec, our commitment to diversity and inclusion is at the core of who we are and what we do. We know that having diverse and inclusive teams has a positive impact on our business and customers and helps to generate better ideas to solve the complex problems of an ever-changing world. Being different is central to our DATA values, where we celebrate diversity and build on the unique strengths of our people. We know we’re all equally different, so no matter who you are, how you think, or where you’re from – you are welcome here!