Dedicated partner ops hire for LATAM. the person owns end-to-end payment operations across our Latin American corridors -- investigating payment failures, managing partner SLAs and performance, diagnosing outages, digging into transaction logs to find patterns, and being the primary point of contact with our disbursal partners in the region.
day to day it's heavy on data investigation (writing SQL queries, monitoring success rates and latency, root cause analysis on failures) and partner management (holding partners accountable on SLAs, escalating issues, onboarding new integrations) and innovation to better the performance in the region. it's an IC-heavy role -- this person needs to be hands-on doing the work, not managing a team
Requirements
- spanish native/bilingual (hard requirement -- partner communication is in spanish)
- strong SQL and data skills -- the role requires constant deep dives into logs and databases
- fintech or payments experience (doesn't have to be remittance specifically)
- 5-8 years experience, someone who can work independently in a fast-paced environment
- scrappy, high-ownership mindset -- we're a startup, not an enterprise. no dedicated SRE support or analytics infra team, you build what you need
- NYC or LATAM-based
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