By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

The Clinical Informatics Specialist supports clinical operations by optimizing electronic health record (EHR) workflows, improving system usability, and ensuring alignment between technology and patient care delivery. This role serves as a critical bridge between frontline staff, operational leadership, and IT, with a focus on Epic (including Rover), workflow design, system enhancements, and end-user support.

Schedule:

Monday - Friday; 8:30am - 5:00pm

Location:

Larkspur, CA

**This position is primarily remote, with required onsite presence during orientation, key operational events such as go-live initiatives, system upgrades, TS onsite support, occasional Epic training support coverage, and immersion visits to ensure effective adoption and real-time support of clinical workflows.** MUST RESIDE IN CALIFORNIA

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.

Essential Duties & Responsibilities include (but are not limited to):

Clinical Workflow & System Optimization

Analyze, design, and optimize clinical workflows within Epic and related systems

Identify opportunities to improve efficiency, documentation, and user experience

Support implementation of new workflows

EHR (Epic) Support & Build

Configure, test, and maintain Epic applications

Support upgrades, enhancements, and system changes

Ensure system build aligns with clinical and operational needs

Epic Classroom Training

Provide occasional onsite Epic training support coverage during Principal Trainer leave periods as part of a rotating team approach

Go-Live & End-User Support

Provide hands-on, at-the-elbow support during go-lives, upgrades, and key initiatives

Travel onsite as needed to support clinical teams during high-impact events

Troubleshoot issues and respond to urgent end-user needs, including real-time communication channels

Operational Support & Issue Resolution

Manage and respond to informatics-related troubleshooting tickets and requests

Investigate, triage, and resolve system issues impacting end users and clinical workflows

Prioritize tickets based on operational urgency and impact

On-Call Support

Participate in an on-call rotation to provide after-hours support for critical system issues and urgent operational needs

Stakeholder Collaboration

Partner with clinical leaders, operations, and interdisciplinary teams to translate needs into system solutions

Serve as liaison between frontline users and technical teams

Quality, Compliance & Continuous Improvement

Support regulatory requirements and quality initiatives

Identify opportunities for system and workflow improvement

Participate in governance and prioritization processes

Education/Experience:

Bachelor’s degree in Nursing, Healthcare, Information Systems, or related field (or equivalent experience)

Clinical background strongly preferred (Registered Nurse highly desirable)

Experience in Home Health and/or Hospice care strongly preferred

3+ years of experience in clinical informatics, healthcare operations, or EHR support

Experience with Epic systems required (Rover experience strongly preferred)

Certificates, Licenses, Registrations:

Licensure as applicable if licensed healthcare professional.

Pay Range:
$130K - $150K annually

By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.

EPIC Clinical Informatics Specialist - REMOTE (CA ONLY)

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