Customer Service Representative - The Woodlands, TX

About the Company

Centric Services (“Centric”) delivers industry-leading natural gas transmission and distribution services through its Hooks and UniGas divisions. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas.  Centric is rapidly expanding due to its commercial and operational agility and is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation. Centric strives to create a caring and open culture where employees can grow and develop alongside the business.

About the Role

The Customer Service Representative is responsible for responding to questions and issues raised by Centric customers. The customer service representative will be responsive to customer inquiries and maintain customer accounts according to specific guidelines and procedures. Ensure our customers are on board with billing and informed about the billing due dates and payment methods.

General

• Upholds and advocates for Centric’s core values and behaviors as outlined in the Centric Values and Leadership Framework.
• Ensure that all operations are conducted safely and in compliance with all applicable laws, regulations, policies, and procedures.
• Foster a culture of always doing things the right way: the Centric Way (safety, openness, integrity, attention to detail, etc.)

Responsibilities and Essential Job Functions:

• Responsible for ensuring a smooth and efficient onboarding process for all customers.
• Manage large amounts of incoming calls.
• Follow communication procedures, guidelines, and policies.
• Provide accurate, valid, and complete information to all customers.
• Serve as support for gas customers.
• Effectively communicate with customers and explain the value proposition of our services.
• Respond to all customer inquiries via call and email.
• Maintain a positive attitude while handling customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
• Update customer records by revising their account information after each correspondence with customer.
• Clearly communicate your expectations regarding teamwork and collaboration.
• Maintain outbound call KPI’s that will be established by the supervisor.
• Willingness to learn more roles and grow with Centric.

Requirements

Education/Experience:

• High school diploma or GED.
• 2+ years of related customer service experience.

Knowledge, Skills, and Abilities:

• Familiar with a variety best practices, processes, and procedures relevant to customer service interaction.
• Proficiency in the use of a computer, and software applications including Microsoft Office.

Preferred Requirements:

• Prefer experience in customer service.
• Experience with a CRM system.
• Prefer Bilingual in English and Spanish

Benefits

• Competitive base pay + bonus
• Great benefits (BCBS of Texas)
• Generous PTO Policy
• 10 company-paid holidays
• 401(k) plan with 5% match

Centric Infrastructure Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.