Human Resources Specialist

About the Job

HR Specialist


Department: People Services


Reports to: Human Resources Director


FLSA Status: Exempt


Location: On-Site | Columbus, Ohio

About Us

GOSH Enterprises is a dynamic, rapidly growing company that oversees a family of brands:

• Charleys: A 850+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World
• BIBIBOP Asian Grill: An award-winning, 80+ unit Korean-inspired fast casual restaurant concept
• Lenny’s Grill & Subs: A Memphis-based 60+ unit chain serving high-quality deli and hot subs
• Charleys Kids Foundation: A nonprofit partnering with organizations around the world to provide food, education, and mentorship to at-risk children
• Solar Planet: A company providing solar field advisory and installation services

At GOSH, we believe our people are our greatest asset. Our People Services team partners closely with leaders across brands to create a compliant, consistent, and positive employee experience at every level of the organization.

Position Summary

The HR Specialist plays a critical role within People Services, bringing strong HR operations expertise, sound judgment, and a proactive mindset to support core HR processes, compliance, employee relations intake, and organizational initiatives.

This role is ideal for an HR professional who has moved beyond entry-level responsibilities and is ready to take on greater ownership and complexity while building toward an HR Manager or HR Business Partner path.

Working closely with HR leadership, the HR Specialist ensures accurate execution of HR processes, early identification of issues, and delivery of a consistent and compliant employee experience across corporate and restaurant environments.

Key Responsibilities

HR Operations & Process Execution

• Independently manage day-to-day HR operations with high accuracy and follow-through
• Serve as a primary point of contact for routine employee and leader HR inquiries, escalating complex matters appropriately
• Maintain and continuously improve HR SOPs, templates, and process documentation
• Support audits, internal reviews, and process checks to ensure consistency and compliance

Compliance & File Management

• Lead I-9 and E-Verify processing, audits, and ongoing compliance efforts
• Maintain employee files and records in accordance with federal, state, and company requirements
• Support compliance-related documentation including terminations, unemployment claims, and record retention
• Proactively identify compliance gaps or risks and partner with HR leadership on solutions

Employee Relations Support

• Provide Tier 1 employee relations support, including intake, documentation, and issue tracking
• Support HR leadership with investigation preparation, documentation, and follow-up
• Maintain discretion, professionalism, and confidentiality when handling sensitive matters

Onboarding & Employee Lifecycle Support

• Oversee onboarding logistics for corporate and restaurant employees
• Ensure a smooth, timely, and welcoming onboarding experience
• Support employee changes including transfers, promotions, and offboarding processes

HR Systems & Reporting

• Maintain accurate employee data within the HRIS (UKG preferred)
• Conduct data audits and resolve discrepancies
• Support recurring and ad hoc reporting requests

Projects & Continuous Improvement

• Support and independently manage HR projects and initiatives
• Track deliverables, deadlines, and dependencies
• Identify opportunities to improve efficiency, accuracy, and overall employee experience

What Good Looks Like

You will be successful in this role if you are:

• Highly detail-oriented and compliance-minded
• Confident operating independently while knowing when to escalate
• Service-driven, approachable, and professional
• Organized and able to manage multiple priorities in a fast-paced environment
• Comfortable handling sensitive employee matters
• Curious, proactive, and committed to continuous improvement

Qualifications

Required

• 2+ years of progressive HR or People Services experience
• Strong working knowledge of HR operations, compliance, and employee lifecycle processes
• Experience independently managing I-9s, audits, and HR documentation
• Exposure to employee relations intake and documentation
• Strong written and verbal communication skills
• High level of discretion and professionalism
• Proficiency in Microsoft Office and HR systems (UKG preferred)

Preferred

• Experience in a multi-location, franchise, or hourly workforce environment
• Familiarity with compliance training, audits, or HR process design
• HR certification or coursework (PHR, SHRM-CP)
• Bilingual in English and Spanish preferred

Benefits Offered

• Generous paid time off
• Health insurance
• Dental insurance
• Healthcare spending account (HAS)
• Retirement benefits or accounts
• Gym memberships or discounts
• Employee discounts

GOSH is committed to providing reasonable accommodations to qualified individuals with disabilities in the application process and throughout employment, as required by applicable law.