Senior IT Operations Specialist

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.  Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.  We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.  We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd.  Come join us if you are looking for a purpose-driven and authentic career!

The Senior IT Operations Specialist is responsible for the design, implementation, and

continuous improvement of the organization’s IT infrastructure, operational workflows, and

deployment frameworks. This role bridges the gap between day-to-day technical support and

high-level systems engineering.

● You demonstrate extreme ownership over tasks and possess proven technical autonomy to take high-level project specs and execute them independently.

● You are a highly self-sufficient technical lead with automation engineering experience and a track record of converting manual, repetitive workflows into automated logic within ticketing tools like Jira.

● You maintain pragmatic composure under tight startup scaling timelines and have high context-switching agility to shift between project logic and helpdesk queues.

● As an individual contributor, you effectively manage complexity by making sense of high volume, complex, and sometimes contradictory information to solve problems.

● You break down complex problems into clear, manageable steps and seek clarity before acting by asking thoughtful questions to understand root causes.

● You use structured thinking to simplify information for decision-making.

● You thrive in a highly autonomous environment

●  Proactively identify manual operational bottlenecks across the organization and engineer automated workflows to eliminate volume and optimize team efficiency.

● Design, deploy, and maintain automated lifecycle management workflows (onboarding, offboarding, and role-based access changes) across corporate systems.

● Transition manual deployment processes into highly repeatable, standardized templates and automated provisioning models.

● Establish, publish, and maintain Technical SOPs to prevent configuration drift across all remote and corporate facilities. Conduct manual technical audits across all locations for security, POS redundancy compliance, hardware firmware configurations, and systems redundancy.

● Take ownership of complex infrastructure and project-based engineering, effectively shielding the helpdesk team from project distractions so they can maintain daily user support SLAs.

● Provide technical guidance, document processes, and set a high benchmark for operational excellence and output.

● Retain core technical standards and automation logic internally, ensuring the organization maintains full ownership of its systems with minimal reliance on external third-party agencies.

● Bachelor's degree in Computer Science, Information Technology, Systems Engineering or a related field or relevant technical certifications (such as Network+, ITIL, advanced Jira administration, CompTIA A+, or CCNA) combined with proven field experience.

● 5+ years of experience in IT operations, systems engineering, or a related technical infrastructure role.

● Proven experience scripting or engineering automated workflows using modern IT tools (e.g., identity providers like Okta/Azure AD, MDM solutions, iPaaS platforms like Workato/Tray.io, or scripting languages like PowerShell/Bash).

● Strong track record of managing physical IT infrastructure deployments (networks, hardware, peripherals) under tight deadlines with minimal management oversight.

● Multi-site deployment capability, including experience managing physical IT infrastructure layouts, hardware configurations, and network vendor timelines for retail spaces.

● Deep understanding of complex network engineering models, network fundamentals, and protocols that go beyond baseline helpdesk troubleshooting.

● High degree of autonomy. Ability to take high-level strategic requirements and transform them into fully executed technical realities.

● Strong understanding of ITIL best practices.

● Experience with device management software, strong understanding of Windows and MAC operating systems.

 

Bonus:

● Direct institutional knowledge of Retail IT operations

● Experience with AV systems including microphones, speakers, projectors, and conferencing tools.

● Annual salary starting at $83,500

 

Transparency is at the heart of everything we do, including how we pay. The posted expected hourly rate for this role represents candidates developing new skills within the position. Increased rates represent those who are more proficient or have achieved mastery and deep institutional knowledge over time. 

 

Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That’s why for permanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day. You’ll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.

 

When your family grows, we’re there for you. Our Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees. We also invest in your future with a RRSP matching program for permanent full-time team members. Plus, you’ll enjoy a 50% discount on Knix products because we want you to love what you sell.

 

 

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

 

 

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities.