About Coral
Coral is a property management company serving HOA and condo association communities across the Cleveland metro area. We pride ourselves on being exceptionally responsive, accurate, and service-oriented for the owners and residents we support.
The Role
As an Assistant Association Manager, you'll be the first line of support for homeowners and residents across a portfolio of communities, handling high volumes of calls and emails, coordinating vendors, and backing up the Property Manager on financial and operational tasks. This is a hybrid role based out of Independence, OH, with regular travel to community locations throughout greater Cleveland (mileage reimbursed).
Compensation & Benefits
- Salary: up to $75,000/yr (exempt/salaried)
- Schedule: Monday – Friday, 8:30 am – 5:00 pm | 37.5 hours/week, plus occasional evening weekday meetings via Zoom or in-person for approx. 2-hours each (average of 5-10/mo).
- Mileage reimbursement for community travel
- Health, dental, and vision insurance
- 401(k) retirement plan with employer match
- Paid time off, life insurance, and referral bonus program
Location
Hybrid – primarily remote with travel to Independence, OH 44131, plus frequent local travel to Cleveland-area communities in assigned portfolio as necessary is required. Must live within 45 minutes of Cleveland.
What You'll Do
- Serve as the primary point of contact for owner and resident inquiries via phone and email, resolving issues with professionalism and urgency
- Customer service – responsive communication with client, residents, vendors, and team members
- Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, and site visits
- Assist with budget preparation, banking tasks, and financial reporting
- Help obtain vendor proposals and manage service contracts
- Enforce community rules and regulations consistently and professionally
- Attend occasional weekday evening board meetings; respond to after-hours emergencies as needed
- Maintain organized records, task lists, and follow-through on all open items
Requirements
- 3–5 years of external-facing, high-volume customer service experience
- Experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
- Proficiency in Microsoft Outlook, Excel, and Word
- Valid driver's license and reliable transportation
- Dedicated home workspace with high-speed internet
- Ability to travel within the Cleveland metro area several times per week
- Must reside within 45 minutes of Cleveland, OH
- Must pass a criminal background and credit history check before hire
Nice to Have
- Property management experience
- Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar)
- Familiarity with HOA governing documents, CC's, or community association regulations
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Key team members
BJ Marshall
Sydney Richman
Eduardo Cuevas
Khan Achkzai
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