Senior Manager, Customer Advocacy

Integration meets Innovation

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

We’re looking for a senior, customer-obsessed leader to own our Customer Advocacy function. This role sits at the intersection of customer relationships, market presence, and brand reputation. You’ll lead a small team, manage our most strategic customer relationships, and serve as an internal champion who holds the entire organization accountable to the customer experience.

The right person for this role is a relationship-first leader who can earn trust with customers, translate that trust into public advocacy, and rally internal teams around a higher standard of customer experience.

What would you do if hired?

• Lead and develop a small team that owns Celigo’s market presence across Gartner Peer Insights, G2, customer advocacy programs, and our builder community. Set the strategy, clear the path, and keep the team focused on what drives impact.
• Champion the customer: Be the person who surfaces wins, spots friction, and holds internal teams accountable. You’ll serve as the connective tissue across marketing, sales, account management, and customer experience, always pushing for a better customer outcome.
• Drive peer review performance: Own the strategy and results for G2 and Gartner Peer Insights. Manage the team member responsible for reviews, set targets, and ensure our presence on these platforms reflects the quality of our product and customer relationships.
• Grow the builder community: Manage the team member responsible for our builder community with a direct focus on business impact. An active, engaged builder community drives product adoption, deepens customer relationships, and directly correlates to retention, expansion, and long-term customer value.
• Enable advocacy at scale: Identify customers who are ready to engage in case studies, testimonials, event speaking, and media opportunities. Build the relationships that make it easy for them to say yes. Then, turn those into case studies that take shape across our website, social, virtual events, etc.
• Own the customer referral program: Help to manage and grow our referral program that connects satisfied customers with active prospects. This is one of the most direct ways advocacy translates to pipeline: the right customer voice at the right moment in a deal can be the difference between a win and a loss.
• Build and steward our Customer Advisory Board (CAB): Identify and cultivate a select group of customers into Celigo’s most visible public advocates, ready to represent us in PR, speaking opportunities, events, and media.

Who are we looking for?

Skills & Abilities

• A relationship-first leader who can engage customers at an executive level and convert trust into tangible advocacy: reviews, references, PR, speaking, and advisory participation.
• Strong cross-functional influencer: you’re comfortable pushing back on sales, aligning with marketing, and challenging CX to do better, all without losing the relationships that make it work.
• Familiarity with Salesforce and CRM-based customer segmentation for advocacy and reference identification.
• Thrives in a fast-paced environment: strategic enough to set direction, hands-on enough to execute when needed.

Education & Experience

• 10+ years of experience in B2B customer marketing, customer advocacy, or customer success, with at least 2 years managing a team.
• Experience owning or co-owning a Customer Advisory Board or equivalent high-touch customer program.
• Fluent in the G2 and Gartner Peer Insights ecosystems: you know how these platforms work and how to move the needle on them.
• Experience with community programs or platforms is a plus.

Celigo reasonably expects to pay a base salary between $120,000 and $140,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Celigo is proud to be

• A 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award.
• Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year
• Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management.
• Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.

Here you'll experience

• Remote-first culture, built on trust, collaboration, and transparency
• A high-growth, inclusive work environment where innovation thrives and ideas are implemented
• Lightspeed learning opportunities to keep you at the leading edge of your field
• Exceptional coworkers who challenge and inspire you daily
• Competitive compensation and benefits, including:
• Three weeks of vacation (starting year one)
• Wellness days and holidays to recharge
• Parental leave and a generous benefits package
• Monthly tech stipend
• Recognition and career development opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace.