Hockey Operations Supervisor

Department: Operations - Hockey

Reports To: Hockey Operations Lead

Contract: Fixed-term Contract

Salary: $58,500-$62,500

Location: Atlanta, GA

Role and Team Overview:

The Hockey Operations Supervisor oversees our NHL and WHL tracking and replay operations. The ideal candidate will have a foundational understanding of optical tracking as well as SMART Replay systems, with the ability to manage and provide effective feedback to a team of Operators. This role is pivotal in ensuring the smooth delivery of our cloud-based NHL tracking systems and will require a hands-on approach to problem-solving.

Key Responsibilities:

• Accountable for the live delivery of our Hockey SkeleTRACK and SMART Systems in both the NHL and WHL.

• Liaising with league staff, onsite technicians and internal operators to deliver a flawless operation.

• Execute daily hardware investigations and resolutions.

• Execute software roll-outs and address data investigation tasks.

• Identify potential issues and work to find solutions to maximize operational efficiency.

• Troubleshoot issues as they arise, investigate to find root causes or mitigation to ensure successful delivery.

• Communicate issues effectively both internally and externally. Report issues for further investigation and complete a successful handoff.

• Assist with leading training sessions across all specific roles and responsibilities.

• Oversee pre-game checks of the systems in accordance with standard procedures and solve problems in a timely manner when issues arise.

• Assist and oversee the operating of the technologies during the game remotely from the Atlanta Office.

• Ensure a positive, productive working environment

What Does A Typical Day Look Like?

In Season

• Be the "Capitan of the Ship” in the ops room - lead the team with a positive, troubleshooting mindset and set the tone for the team.

• Shift pattern varies (From 9AM-5PM day shifts to 5PM-2AM)

• Confirm operational setup is satisfactory

• Troubleshoot, investigate, resolve and report (potentially new) issues as they arise

• Prioritize how to attack troubleshooting multiple issues that pop up at the same time

• Assist Leads as needed with any open investigations into hardware, software or operational needs

• Ensure SkeleTrack and SMART delivery for all NHL and WHL games

• Confirm camera calibrations and image quality in SkeleTrack systems are to a satisfactory level

• Monitor data quality and flag issues

• Lead operation data investigations

• Ensure all End of Day Reporting is through and accurate

Out of Season

• Hybrid work location available

• Base shift is 9-5 office day shift

• Maintenance or install trips to go on site may be required

• Work on projects that range from data investigation, hardware refresh/improvements, prepare/test software rollouts, operational improvements, developing and leading trainings

• Assist with other Sport deliveries as needed

Essential Skills, Attributes, and Requirements:

Essentials

• A “Team-First” mentality

• Schedule flexibility, including weekends, late nights, and holidays.

• Willingness to travel occasionally for on-site support and installs.

• Excellent internal communication skills, with the ability to prioritize, address high-priority issues and escalate to leadership.

• Ability to liaise externally with clients and customers in a professional and approachable manner.

• Time management skills and ability to work in a high-pressure, live sporting environment, including prioritizing and addressing multiple scenarios at the same time

• Strong problem-solving skills and attention to detail.

• A history of personal growth and development in a professional setting.

• Have a confidence to champion improvements for the team.

• Strong Data Analytics skills.

Desirables

• 1+ years of Production/Technical experience in a successful branded company/organization

• Supervisory or Leadership experience, with the ability to provide regular feedback and coaching.

• Basic knowledge of AWS and cloud computing (training provided if necessary).

• Proficient in project management software such as ClickUp

• Proficient in using the Google Office suite, including Sheets, Looker and AppScript

• Experience in hardware quality assurance

• Previous experience in Live Delivery Operations or Sports Technology

• General understanding of the game of hockey

Team Culture

At Hawk-Eye, we pride ourselves on a collaborative, high-performance culture where trust, passion, and innovation thrive. We believe in fostering an environment where every team member is empowered to push boundaries and contribute to the future of sports technology. Our work is guided by three core values:

• We are Brave: We challenge the status quo, embrace big ideas, and constantly seek new ways to innovate in the sports entertainment industry. We aren't afraid to take risks in pursuit of excellence.